Can't process [filename] - 'NoneType' object has no attribute 'startswith'

Bugs and issues
#1

I have a Google Slides file which is failing to sync (I think - it exists on disk as an MS Powerpoint file, but may not be the latest revision, it’s shared with multiple editors).

In the errors tab of Insync I get the message “Can’t process example.pptx - ‘NoneType’ object has no attribute ‘startswith’”

I can send the logs to a developer if they would be useful - I can’t immediately see how to read logs.db so I’ll leave it in your capable hands!

1 Like
#2

This would be preferred. You can send the logs along with the link to this post to support@insynchq.com.

Thanks!

#3

Ah, looks like after a system restart the error has disappeared! If it happens again I’ll be sure to send the report, thanks.