Can't process () - unknown encoding: idna


I’m currently using InSync on Linux. It’s rejecting so many pictures with this error message: “Can’t process filename.jpg - unknown encoding: idna”

Some pictures taken on the same day, using the same or a different smartphone, are going through, but not all. Can someone please help?


I have the same issue for a pdf, following this thread.


Hey @jtafla and @SuperNami!

We’ve received your email @jtafla and have responded. We have also escalated this to our engineer. :slight_smile:


Thank you @Gregory! Greatly appreciated. Please let me know of any additional information you may require.