Conflict loop at first sync with second device

I’m currently testing insync and was happy with the way it worked on my linux machine. I wanted to test the syncing for multiple devices and installed insync on a windows laptop (files may be in a older state).
I chose to synchronize all files when doing the initial sync and soon realized that something was off. The insync client seems to have found conflicts (for folders that i haven’t touched in years) and created new folders to resolve them (eventhough i’m rather confident that i’ve set it to ask first). I believe that this process drove the two clients into a loop of finding new conflicts and trying to resolve them by creating a new folder until my dropbox ran into it’s limit.

Any idea what is going wrong here? How do i rescue my files?Which logs might be helpful?

Hi @user123456! My deepest apologies for what happened here.

Could you please send your log files to with the link to this post? Please include both logs from Windows and Ubuntu, with the following contents:

  • logs.db
  • out.txt
  • “data” folder
  • “live” folder

To locate these four (4) files, hover on the 3 dots found on the upper right of the app > Help > Open log. In case they’re too big to attach, you can upload it in the cloud and send me a shared link to download. Thank you!

I’ve sent the logs by mail.
Considering that insync is not localized while the new folder names are, is this a likely outcome for running insync while the original dropbox client was still active?

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That’s a lead that I’ll forward to our engineers. Thank you for specifying that. :slight_smile: Got your logs via email, @user123456.