Crash when changing sync folders (Linux; with solution)

[Stephan_Gatzka]

Hi!

I’m running insync v3.3.10.40961 on arch linux. When I try to change the local sync folder, insync just crashes.

I ran insync start --no-daemon and this is what I got:

(insync:3181): Gtk-WARNING **: 09:11:12.610: Could not load a pixbuf from icon theme.
This may indicate that pixbuf loaders or the mime database could not be found.
**
Gtk:ERROR:../../../../gtk/gtkiconhelper.c:494:ensure_surface_for_gicon: assertion failed (error == NULL): Failed to load /usr/share/icons/Adwaita/16x16/status/image-missing.png: Unrecognized image file format (gdk-pixbuf-error-quark, 3)
Fatal Python error: Aborted

I could provide the whole log, if necessary.

[mia]

Hi @Stephan_Gatzka

I got a similar issue from another ArchLinux user and we’d love it if you could send your logs.db and out.txt files! We’ll check for any similarities and advise you from there.

Please send them to support@insynchq.com. Thank you!

[Kurt_Ko]

Hi @Stephan_Gatzka

Can you uninstall and install using the Insync package in the Arch AUR?

AUR (en) - insync

[Stephan_Gatzka]

Actually this is what I did.
I had quite some support help from Mia freom Insynq and this is what actually helped:
sudo mv /usr/lib/insync/libgdk_pixbuf-2.0.so.0{,.bak}

So it looks like a dependency issue between the libraries/packages coming with insync and newer versions of some libraries in arch linux.