Dark Screen and License Issue with Insync on Laptop

Bugs and issues
#1

Hi everyone,

Dark background screen occasionally appears when I try to open Insync, it stays blank for a while before finally loading. I recently tested Insync with the 7-day free trial to sync my laptop with OneDrive , and everything went well. After the test period expired, I purchased a license and received my invoice, but the software does not update with my purchase.

When I try to log in to my account, their server gives an Error 500 message.

Anyone else have any experience with these dark screen issues?

#2

Hi @mercyjoyce!

Could you email support@insynchq.com with the following information:

  • Your OS and Insync versions
  • Account that you bought the license for
  • Screenshot of the Error 500 message
  • Link to this forums post (so I know it’s you!)

Thank you!

Mia

#3

@mia,
Thanks for the quick reply! I will send an email to support@insynchq.com with the details you have requested.

1 Like
#4

Thank you very much!

I’m not sure if you used a different email from the one you use here on Forums. Could you confirm? :slight_smile: Just making sure I got (will get) it.