Does not syncing

Bugs and issues Linux
#1

Hello

I have using Insync normally until it stucks on scanning for changes. I restarted my pc and Insync but it doesnt solve … help me please

#2

Hi @Hadrielcito kindly send in your logs along with the link to this post to support@insynchq.com :smile:

#3

Im sorry but … where can i find those files???

#4

Ok I found them …

logs

#5

I will tag our engineer @lpugoy in this and he will get back to you

#6

@Hadrielcito: The account support@insynchq.com doesn’t seem to have access to the logs you uploaded. I have sent a request to your account.

#7

Now you can access …

#8

@Hadrielcito: Your logs indicate that you have files whose names are not encoded in UTF-8. Try renaming them and restart Insync. The concerned files are:

  • /home/hugo/Google Drive/Quaternions-3/Green-exato/antigo2/C10/w\xf6R>\x0e\xb0\xad6\x0bZx=
  • /home/hugo/Google Drive/Quaternions-3/Green-exato/antigo2/C10/;\x1aF=\xf5\xec\xa15\x0bZx=
  • /home/hugo/Google Drive/Quaternions-3/Green-exato/antigo2/C2/8\xc8S> \xbb\xcf;\xca\xe8\xdd>
  • /home/hugo/Google Drive/Quaternions-3/Green-exato/antigo2/C2/8\xc8\xd3= \xbbO;\xca\xe8]>
  • /home/hugo/Google Drive/Quaternions-3/Green-exato/antigo2/C4/\x07\xc3\x1f>\xb5\x89\xb59w\xf2\xa3>\xe2[\x15:
  • /home/hugo/Google Drive/Quaternions-3/Green-exato/antigo2/C6/Sy\x02>uo!6\x04\xc5w>\xf2I@:
  • /home/hugo/Google Drive/Quaternions-3/Green-exato/antigo2/C8/\xd7\xa9\xef=\xbb\xff\x987\xcb\xd3*>
  • /home/hugo/Google Drive/Quaternions-3/Green-exato/C10/w\xf6R>\x0e\xb0\xad6\x0bZx=
  • /home/hugo/Google Drive/Quaternions-3/Green-exato/C10/;\x1aF=\xf5\xec\xa15\x0bZx=
  • /home/hugo/Google Drive/Quaternions-3/Green-exato/C2/8\xc8S> \xbb\xcf;\xca\xe8\xdd>
  • /home/hugo/Google Drive/Quaternions-3/Green-exato/C2/8\xc8\xd3= \xbbO;\xca\xe8]>
  • /home/hugo/Google Drive/Quaternions-3/Green-exato/C4/\x07\xc3\x1f>\xb5\x89\xb59w\xf2\xa3>\xe2[\x15:
  • /home/hugo/Google Drive/Quaternions-3/Green-exato/C6/Sy\x02>uo!6\x04\xc5w>\xf2I@:
  • /home/hugo/Google Drive/Quaternions-3/Green-exato/C8/\xd7\xa9\xef=\xbb\xff\x987\xcb\xd3*>

Let us know how it goes.

#9

It works … the problem is gone … thanks

#10

You’re welcome. Let us know if you encounter any more issues.