Doesn't work on Ubuntu 17.10


I’m using insync for the past 4 (or 5?) years, and am very satisfied. Usually they replied within few hours. The app is great!


While the artful repository is not available, it’s still possible to install from the zesty repository:

  1. Add the GPG key:

sudo apt-key adv --keyserver --recv-keys ACCAF35C

  1. Add the zesty repository

echo “deb zesty non-free contrib” | sudo tee /etc/apt/sources.list.d/insync.list

  1. Update and install

sudo apt update
sudo apt install insync

PS: I’ve always had irreprehensible feedback from insync support: they’ve always been swift and helpful with all problems I had in the past

EDIT: I was hasty: zesty insync does install on artful, and it appears to be running OK, but in my case it failed to sync correctly all my folders. I had changed some folder names on my laptop and the changes weren’t synced to Google Drive. So I will uninstall and wait for the artful repository :frowning:


Hi everyone, we’re really sorry for the delay. We’re currently taking a look at building for Ubuntu 17.10, and here’s a test 64-bit build:

Could you please try this out and let us know if you continue to encounter any issues? Thank you! (We’re still working on a 32-bit build, and then will be updating our APT repository.)


I loaded this test build and it is syncing. But since I switched to the Ubuntu distro with the new Gnome Shell interface, there isn’t an indicator icon.


It seems that sync is working, but there’s no indicator (even with the built-in AppIndicator extension) and therefore no way how to control the app…


Neither insync_1.3.21.36177-artful_amd64.deb10 nor the zesty version from the repo works for me, with a vanilla install of Ubuntu 17.10 - it seems to be working but it is dead slow. Logging in took about 6 minutes and in perhaps 30 min or so it has only synced 256K.

I am running another machine with Ubuntu 17.04 in the same network and everything seems fine here.


This works for me on ubuntu 17.10!


It looks like at the end of the log it was missing the gstreamer1.0 install which gets removed on 17.10 upgrade.
This fixes that part:
sudo apt install gstreamer1.0

Now I have a new error.

Gtk-Message: Failed to load module “overlay-scrollbar”
/usr/share/themes/Ambiance/gtk-2.0/apps/mate-panel.rc:30: error: invalid string constant “murrine-scrollbar”, expected valid string constant
Gtk-Message: Failed to load module “overlay-scrollbar”
/usr/share/themes/Ambiance/gtk-2.0/apps/mate-panel.rc:30: error: invalid string constant “murrine-scrollbar”, expected valid string constant
DtsGetHWFeatures: Create File Failed

sudo apt install gtk2.0
sudo apt install community-themes/artful gtk2-engines-murrine/artful murrine-themes/artful

Still stuck.


sudo apt install sni-qt
As found in other threads, this fixed the issue.


It’s working on Xubuntu 17.10, with one caveat: the repositories are not set up. The installation of the test build creates /etc/apt/sources.list.d/insync.list with:

deb artful non-free contrib

but sudo apt update spits this error message:

E: Failed to fetch 403 Forbidden


Same results as marcelpaulo and gbolcer. Please update repo.


Right, we will be updating the repo within the week. Apologies for the inconvenience!

Fedora 27 Installation "Failed to synchronize cache for repo 'insync', disabling."

Is the artful repo here already?


may I suggest that you should start working on the new build when the alpha/beta is available?
It’s not unexpected. There is nothing as precise as the release date of Ubuntu :slight_smile:


A week has passed. Why is the repo still not online? (Not to mention that this thread had started almost a month ago.) Can I get my money back?


Agreed! For a paid product this is past overdue.


When will this be available? It’s been a week since you said “within the week.” Thanks.


Hi Insync Team,

I concur with all the comments above this is a paid product so it raises expectations. Fix the repo asap.
Also be aware :astonished: that development of Ubuntu 18.04 is already started. So no excuse for the next release. :flushed:


Alright, I managed to install the latest insync that was linked from the developer.
Now, for the legacy icon. I have been using gnome shell for a long time and they just removed it with 3.26. I did some digging, and the one ubuntu is going with is this one:

So add this indicator and you’ll have your “daemon” icons there.



Any update on this? When paying for a product, it would be nice to be able to include updates. :slight_smile: