Dropbox shared folders issue

Bugs and issues Linux
#1

Hi,

I cannot sync shared folders on dropbox. I have no problems with teams folders. The folder is in the folder list on the dropbox website, but not visible locally. If I select “add to dropbox” I get the following log error:

397139|1380138|CoreLoopThread|1733271661.61348|40|uidata|__await_and_return_result|163|Unexpected error while calling ‘do_action’|Traceback (most recent call last):
File “ideskui/uidata.py”, line 155, in __await_and_return_result
File “ideskui/appui.py”, line 295, in do_action
File “idesksync/treework.py”, line 746, in do_action
File “ideskdx/dxsync.py”, line 274, in _do_mount_shared_folder
File “ideskdx/dxcloud.py”, line 468, in mount_shared_folder
File “ideskdx/dxclient.py”, line 296, in mount_folder
File “ideskdx/dxclient.py”, line 168, in _request
File “idesksync/cloudclient.py”, line 221, in _request
idesksync.clouderrs.MiscClientError: 409: {“error_summary”: “already_mounted/”, “error”: {".tag": “already_mounted”}, “user_message”: {“locale”: “en”, “text”: “This shared folder has already been added.”}}||JSHandler.__await_and_return_result|||{}

I’ve tried removing and re-adding the folder, removing and re-adding the account within insync, restarting insync/computer. No luck with any of those. I can’t see that anyone has reported this error previously.

Running ubuntu 24.04, insync 3.9.4.60020

Any suggestions welcome.

Tim

#2

Hi @tim.rittman,

Let me send this to our engineers for further investigation to see if this is a known issue. Could you please send the following to support@insynchq.com:

  • logs.db
  • out.txt
  • name of the Shared folder

Please also include the link to this Forums post in your email for my reference.

Thank you!

#3

Many thanks Mia - all sent.

1 Like
#4

Received and replied back :slight_smile: Thank you very much!