Insync version: 3.9.6.60027
Operating System: Manjaro Linux
KDE Plasma Version: 6.4.3
KDE Frameworks Version: 6.16.0
Qt Version: 6.9.1
Kernel Version: 6.16.0-3-MANJARO (64-bit)
Graphics Platform: X11
Processors: 8 × 11th Gen Intel® Core™ i5-1135G7 @ 2.40GHz
Memory: 16 GiB of RAM (15.3 GiB usable)
Graphics Processor: Intel® Iris® Xe Graphics
Hello! Could you let me know if there are any proxy settings or antivirus software that could be blocking Insync?
No, none of them. The same problem also occurs in Wayland.
Apologies for the late revert, @Guido_Iodice ! Allow me to forward this to our engineers for further investigation.
@mia do you have any news?
@Guido_Iodice So sorry for not having an update sooner for you! Let me reach out to our team to follow up on this.
@Guido_Iodice Thank you for waiting! Could you share the output of the following commands?
lsb_release -a
uname -a
cat /etc/os-release
Our engineer will check this out further as he tested it out on Manjaro Linux KDE without any issue.
LSB Version: n/a
Distributor ID: ManjaroLinux
Description: Manjaro Linux
Release: 25.0.9
Codename: Zetar
Linux manjaro 6.16.5-1-MANJARO #1 SMP PREEMPT_DYNAMIC Thu, 04 Sep 2025 17:40:14 +0000 x86_64 GNU/Linux
NAME=“Manjaro Linux”
PRETTY_NAME=“Manjaro Linux”
ID=manjaro
ID_LIKE=arch
BUILD_ID=rolling
ANSI_COLOR=“32;1;24;144;200”
HOME_URL=“https://manjaro.org/”
DOCUMENTATION_URL=“https://wiki.manjaro.org/”
SUPPORT_URL=“https://forum.manjaro.org/”
BUG_REPORT_URL=“Help – Manjaro”
PRIVACY_POLICY_URL=“Privacy Policy – Manjaro”
LOGO=manjarolinux
Please note that I am using Manjaro “unstable”, which is equivalent to Arch Linux, therefore with Plasma 6.4.4.
Operating System: Manjaro Linux
KDE Plasma Version: 6.4.4
KDE Frameworks Version: 6.17.0
Qt Version: 6.9.2
Kernel Version: 6.16.5-1-MANJARO (64-bit)
Graphics Platform: X11
Processors: 8 × 11th Gen Intel® Core™ i5-1135G7 @ 2.40GHz
Memory: 16 GiB of RAM (15.3 GiB usable)
Graphics Processor: Intel® Iris® Xe Graphics
Thanks very much for the speedy reply, @Guido_Iodice ! I’ve forwarded this to our engineer for further investigation.
any news? The problem is still present.
@Guido_Iodice My apologies for the delay! I’ve sent another follow up to our Linux Team to get this sorted out as soon as possible.
Thank you for your patience!
Could you try reinstalling Insync? Make sure to uninstall Insync first, then delete the Insync install files (it should be in a similar location as /usr/local/lib/insync). Afterwards, you can install Insync normally.
Let me know how it goes!
This was the first think I did…
@Guido_Iodice Thank you for confirming and apologies for the persistent issue! I’ve sent our team a follow up so we can get to the bottom of this.
