Error syncing with OneDrive

#1

Hello, I moved my entire photos folders and I was hopping that InSync was able to handle it. However, I got a lot of errors and messages for attention required .

First problem, there is no way to copy and paste the error. Where are the log file placed?

Unexpected error doing AddCloudODItem: 401: b'{"error":{"innerError":{"code":"expiredToken"},"code":"unauthenticated","message":"The access token has expired. It\'s valid from \'10/15/2019 12:37:39AM\' and to \'10/16/2019 12:37:39AM\'."}}'

And I have a lot of erros like this.

#2

What is the current version you are using? Can you try updating to 3.0.23 and let me know if resolves the errors you are experiencing?

The log files are here: https://help.insynchq.com/en/articles/1834816-locating-the-log-files

#3

I’m running elementary with bionic repository. I will try to manually update since I 'm running 3.0.23.40579.

I’ve found the log file, but I can’t open it.

EDIT: It seems to be the latest version already.
image

Any other idea?
Log file is better here or email?

#4

Any help? I’ve been struggling and I’m afraid of loosing my data.

#5

Hi there, so sorry for the late reply. It’s better to send it via email for privacy. Just send the logs.db file and the out.txt file.

#6

Hello, I am facing the same issue with v3.0.24 on Ubuntu 18.04. Please help?

#7

Can you also send your logs to support@insynchq.com along with any possible screenshot you can provide with your error?

#8

Done. Looking forward to hearing back you.

#9

The only way I found to fix it is to debugging file by file, folder by folder.

It seems to be a new version of insync. My mac did upgrade but not my linux machine.

#10

What did you mean by debugging the file by file?

#11

I have to place file by file and wait to see if it syncs. Sometimes I have to change de file name, others I the file is too big and Insync is not capable of syncing.