Fail the sync and put folders with name + ( number)

Bugs and issues
1

Hello! I have other problem with the sync. I use this program in 3 Pcs. My problem is if I make a change in a PC1, while I change same files or folders in PC 2, so Insync can’t sync the folders and create a new folder with the same name but appended an (1) or (2)…

This make me a very lot of problems because if I delete that folder, sometimes delete the real folder (and not the folder +(2)).

Let me give us an example.

I have the folder “folderTest”. If I do changes in this folder in both PC’s, then insync creates in some PC (randomly) the folder “folderTest (1)” or “folderTest (2)” with the changes of some PC of both.

I not have any idea how to fix that, but it would be good that I can select what change I want to conserve or if I want to sync that (in this rare cases).

Thank you for the support, I hope that help us in the solution and in make a better software.

PD: Sorry for my bad English. I speak in Spanish.

2

@Franco_Gimenez We have to investigate what is causing your issue. Please share us your logs.db and out.txt file to support@insynchq.com.

Please include the link of this post.

Thank you.

3

I sent you the mail with 3 files, one per each PC.

I think that this problem can be caused when I make a rename operation in a folder, and then I create a new folder with the old name. Like this: I have the folder “folder1”, I renamed to: “folder2” and I make a new folder named “folder1”. If it has the same directory tree, Insync goes crazy and makes this synced folders with the number (2).

4

I have the same problem D: I cant sync

5

@Franco_Gimenez I’ll forward it to our engineer for investigation.

@EmiOk Please send us your logs.db and out.txt file. Also please include the issue you are experiencing.

Thank you.

6

Thank you, Roald.

(to complete the 20 characters)