Fails on bootup on 2 different machines, both Ubuntu Mate 17.10

Randy_Earl_Research · April 30, 2018, 12:52pm

I get “insync crashed with SIGSEGV in call_init()”
version 1.4.5.37069-trusty
Thus product is completely useless to me now. Disappointed, that a paid product is this buggy (suggested topics indicates this is a recurring type of problem). I’m not sure I can trust this in the future even if you can provide a fix for this time.

mia · May 3, 2018, 5:57am

Hi,

I deeply apologize for the trouble. Tagging our engineers @beatobongco and @Kurt_Ko for further assistance.

Randy_Earl_Research · May 3, 2018, 1:29pm

Thanks, looking forward to their reply. 18.04 was just released, so I’ll upgrade one of my machines to that and see if it makes a difference.

mia · May 4, 2018, 5:17am

Surely. Just shoot me an email at support@insynchq.com if you also encounter issues with 18.04. We’ve just made the bionic repository available via apt-get.

Kurt_Ko · May 4, 2018, 5:35am

@Randy_Earl_Research Hi, sorry for the inconvenience. Can you try out the artful installation since you’re on Ubuntu Mate 17.10? Here’s a link https://www.insynchq.com/downloads?start=true – Select Ubuntu 17.10, and 32-bit/64-bit depending on your OS architecture. Thanks!