Recently the feed shown in the application is incomplete. As shown by referring to the Recent category in the Drive website, files were uploaded that are not shown in the feed.
This is annoying because I have to go to Drive and confirm that the files actually got uploaded. If I am going to have go to Drive, I can upload the files myself and eliminate the need for Insync.
Hi @Bill_Miller,
Could you please check the Activity tab on your Google Drive (see screenshot below for reference), and let me know if you observe the same inconsistencies?
The Activity field (I finally found it on the website) is correct. It shows all files uploaded, unlike the feed in insync. (The other two items were on the website if I scrolled down)>
I’m experiencing the same problem since yesterday on Debian 12 (version 3.9.4.60020). The files are synced to Google Drive, but the feed doesn’t show any entry.
Hi @psaletan and @Bill_Miller,
Could you send your logs.db and out.txt files to support@insynchq.com with the link to this post? Kindly address the email to me. Here’s how to find the logs: https://help.insynchq.com/en/articles/1834816-locating-the-log-files
For now, you may check that the file has been uploaded by going to the file’s location on your Insync’s My Drive tab (also referred to as the Cloud Browser).
Done as requested, thanks.
Today the feed showed all deleted items, but not all added items.
Got your logs, will update as soon as I know more!
Exactly same problem on Linux!!! Last sync activity on Feed list are not updated … now I have last sync activity 2d old!!! Same problem on GoogleDrive and OneDrive account. Something is really broken…
insync 3.9.4.60020 on Linux Mint 21.3
Remove of data directory with database and re-activate the accounts problem did not solve!!!
@mia Any progress on this topic???
@michal.kvasnicka We are still investigating this unusual Feed behavior.
Please send your logs.db and out.txt files to support@insynchq.com with the following info:
We will be using these screenshots to compare the discrepancies. If you are handling sensitive files, you can blur the rest of the file name and only show the first few letters. Thank you!
Mia
@mia To be more precise, the problem is connected only with GoogleDrive, not OneDrive.
see my email …
The problem is now happening on Debian 12 installations as well as Ubuntu 20.04
@Bill_Miller Could you email the logs + screenshots of the Insync Feed versus cloud activity? I’ll be escalating this to our engineers once again.
Your forum is becoming unusable because of spam posts.
@Bill_Miller We implemented measures to prevent such posts on our Forums, but it seems like they’re bypassing those again. We are investigating this further to get to the bottom of the issue and permanently block spam posts moving forward.
Do let me know if you have been able to send a new set of logs + screenshots from the Debian 12 installations so I can forward it to our engineers as soon as possible. Thank you very much!
Any progress on this topic???
@michal.kvasnicka This is still under investigation. I requested for screenshots via email, but have not received a reply from you yet. The screenshots are going to be used in our investigation as reference for the discrepancies on the Feed versus the actual activity on your account.
Please send it to support@insynchq.com at your earliest convenience. Thank you!
I’m experiencing the same problem since beginning January on Manjaro Linux Latest (version 3.9.4.60020). The files are synced to Google Drive, but the feed does not show SOME entry, especialy when files are updaed. I try to use different version Insync, but it did not help.
@dpvpro Could you send the same details to support@insynchq.com? See below for instructions (disregard the instructions for OneDrive). Thank you!
Hi everyone!
Apologies for not posting an update sooner. Our engineer already has a lead on this Feed activity issue. It seems like there were changes in the Google Drive API which is causing local changes to not appear on the Insync Feed accurately. While this is under investigation, you may rely on the sync badges; as long as your files have a green check on the Insync app, then it means that it has already synced to the cloud.
