I’m on 3.027 and Ubuntu 19.04. Having the same issue (files getting stuck). It seems to happen randomly, sometimes a program restart helps.
However, it is really annoying that I now have to check the sync process frequently to make sure files are actually synced. Do you have updates on the issue or an ETA when we could expect a new release?
Wow, I wish I would have found this thread before I bought a license!
Same problem here, I’m using 3.0.29 on Mint 19.3.
For me this problem didn’t pop up until I added a Google Drive local sync of a very large project folder (12GB, thousands of tiny files).
I’ll see if I can track down this older version that others like so much.
Hi @jasontwinters,
Could you send your log files to support@insynchq.com with the link to this post?
Please include the following:
If they’re too big, you may send a link for me to download.
If you wish to revert to 1.5.7, the builds can be found here.
OK. Something weird I just noticed. I have this issue on archlinux (home PC). But it seems to work correctly on my PC at work, which runs manjaro. I am trying to figure out what could be the cause of this, but so far I have no idea…
I’m on 3.0.31 Win10 and have the same issue. It also started for me after trying to sync a large folder (~150mb) containing lots of small files and subdirectories. Glad I decided to get a trial first.
Same here, with Windows 10 and 3.0.31. This is so frustrating.
After analyzing the log file logs.db with sqlitebrowser, I found the items which are getting stuck are raising the following error:
Traceback (most recent call last):
File "idesksync/workbase.py", line 247, in __run
File "idesksync/syncwork.py", line 1573, in _do
File "ideskgd/gdcloud.py", line 79, in add_dir
File "ideskgd/gdclient.py", line 654, in insert_folder
File "ideskgd/gdclient.py", line 662, in insert_file
File "ideskgd/gdclient.py", line 279, in request_resource
File "idesksync/cloudclient.py", line 170, in _request
ideskgd.gderrs.GDUserRateLimitExceeded: 403: userRateLimitExceeded: User rate limit exceeded.
It seems that I hit a limit on the Insync GDrive API. Not sure if the limit is related to my account or the Insync corp account. It would be nice to be able to increase the quota in either case.
Can someone confirm they have the same error?
I have the same problem on the newest version of Ubuntu and Insync, very frustrating.
On Windows10 3.1.8.40816 mine stalled this morning too. I also cant get the GUI to open.
This is in out.txt:
C:\Users-------\AppData\Roaming\Insync\App\ideskui\appui.py:495: RuntimeWarning: coroutine ‘APIFunction.call’ was never awaited
RuntimeWarning: Enable tracemalloc to get the object allocation traceback
MemoryError
C:\Users-------\AppData\Roaming\Insync\App\ideskui\appui.py:498: RuntimeWarning: coroutine ‘APIFunction.call’ was never awaited
RuntimeWarning: Enable tracemalloc to get the object allocation traceback