Files are being deleted and moved to trash

[dipesh]

Thanks @jtrout for responding while we could not take this up.

Yes, the trashing of files because of network/external drive getting disconnected had been fixed by 1.2.8 Since then we haven’t encountered any report on the issue.

@Sarah, Please email your Insync logs and compressed copy of the dbs folder (present next to the log.db file) to support@insynchq.com so that we could try analyzing the sync events in your case.

How to find the log files

Tray icon is visible Click on the [image] in your tray menu. Click on the ellipsis to show the support center directory [ellipses] Go to support and click on locate logs - We’ll need the logs.db and out.txt files for investigation [4 locate] Tray icon is not visible The following directories contain logs.db and out.txt: Windows %appdata%\Insync You can copy and paste this path directly into Explorer’s address bar, and it will automatically open the folder containing the logs. M…

Thanks