I sent an email to your support yesterday, Thursday morning, but I’ve not gotten a response as of Friday a.m. My colleague Dan, did get a reply after sending to your direct email. It might be best if we do the support through email rather than forums and I’ve sent an email directly.
I’m contracted to deliver several video projects over the next few days and nearly all of the files on that 4TB drive, 5 months of video/editing content has disappeared. After reading the forum I checked the System Trash and see hundreds of files and folders, completely disorganized, that are SOME but not all of my files from the drive. I have no clear way to know what’s there and what’s not and no reliable way to restore the content to its original file structure. I’m not a systems administrator, I’m a videographer, so it’s challenging/time consuming for me to perform complicated diagnostics.
For the benefit of other users with the same issue, Here’s my setup.
MacBook Pro 2016 running High Sierra 10.13.6
connected to Blackmagic Design eGPU Pro
External drive: WD MyPassport 4TB
I use several external hard drives (WD My Passports mostly), but I’d only set up one of them to InSync. I signed up 30 days ago for the trial and made payment on Dec. 17 before the end of the trial.
It’s very possible the drive has been disconnected while InSync is running, whether intentional or unintentional. Because the drive has about 3 TB of data, most of the files never uploaded to Google Drive. My colleague recommended InSync to facilitate backup all of my external drives to Google Drive as Google’s browser and app methods were unreliable.
I need to restore all files/folders to their original locations and determine what, if any, files have been permanently deleted, which would obviously be a big problem. I do empty my System Trash regularly as a normal part of my workflow, so I don’t know what may have been deleted from InSync activity.