Files wont sync unless I open the folder

This is relatively new.

In the last few days Insync won’t passively sync. To get files “kickstarted” I have to open the Insync menu and expand the folder for each of our 4 accounts. At that point dozens of files instantly populate and download to my PC’s folders.

Is there a fix to this?

Hi @SVD,

We’ve had users report that files will only sync when they navigate the UI and this is being investigated by our engineers. Could you send your logs to support@insynchq.com with the link to this post? Please include your logs.db, out.txt, data folder, and live folder.

You can send a link to download if the files are too big as an attachment.

Thanks!

I’m having this issue as well. I have sent logs to support. I’d really appreciate any updates.