Files wont sync unless I open the folder

This is relatively new.

In the last few days Insync won’t passively sync. To get files “kickstarted” I have to open the Insync menu and expand the folder for each of our 4 accounts. At that point dozens of files instantly populate and download to my PC’s folders.

Is there a fix to this?

Hi @SVD,

We’ve had users report that files will only sync when they navigate the UI and this is being investigated by our engineers. Could you send your logs to with the link to this post? Please include your logs.db, out.txt, data folder, and live folder.

You can send a link to download if the files are too big as an attachment.


I’m having this issue as well. I have sent logs to support. I’d really appreciate any updates.