Finder Integration crashes

Kuangye_Chen · February 16, 2020, 2:02am

OSX 10.15.3. Tried reinstalling the app.

Process: Insync Finder Integration [15747]
Path: /Applications/Insync.app/Contents/Plugins/Insync Finder Integration.appex/Contents/MacOS/Insync Finder Integration
Identifier: Insync Finder Integration
Version: 2 (2)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Insync Finder Integration [15747]
User ID: 501

Date/Time: 2020-02-16 09:56:26.043 +0800
OS Version: Mac OS X 10.15.3 (19D76)
Report Version: 12
Bridge OS Version: 4.2 (17P3050)
Anonymous UUID: 0C388DF3-14CD-4DFA-8E46-605032216D48

Sleep/Wake UUID: 8E3C54CD-98CD-4854-AD66-D52F62252958

Time Awake Since Boot: 19000 seconds
Time Since Wake: 2800 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: DYLD, [0x1] Library missing

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
Library not loaded: @rpath/FinderSync.framework/Versions/A/FinderSync
Referenced from: /Applications/Insync.app/Contents/Plugins/Insync Finder Integration.appex/Contents/MacOS/Insync Finder Integration
Reason: image not found

Binary Images:
0x107604000 - 0x107609ff7 +com.insynchq.Insync.Insync-Finder-Integration (2 - 2) /Applications/Insync.app/Contents/Plugins/Insync Finder Integration.appex/Contents/MacOS/Insync Finder Integration
0x10a2cc000 - 0x10a35ccb7 dyld (733.8) /usr/lib/dyld
0x7fff32f15000 - 0x7fff33cd0fff com.apple.AppKit (6.9 - 1894.30.142) <5A1752C0-67F4-3EDF-97DA-81AB42824B7B> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff35d0d000 - 0x7fff3618dfe7 com.apple.CoreFoundation (6.9 - 1674.114) <5810CC45-FB5D-3A78-861F-7BE03F9B2FDD> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff383d2000 - 0x7fff3879affc com.apple.Foundation (6.9 - 1674.114) <532BBAE7-F2BA-3779-94E0-BFEDF2D7AB38> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff6a260000 - 0x7fff6a261ff3 libSystem.B.dylib (1281) /usr/lib/libSystem.B.dylib
0x7fff6c0b5000 - 0x7fff6c0e6fc6 libobjc.A.dylib (781.2) <7B72F50A-5381-36D7-A616-65D3EA9748A5> /usr/lib/libobjc.A.dylib

mia · February 17, 2020, 9:17am

Hi @Kuangye_Chen,

If you haven’t, could you also please send your log files to support@insynchq.com with the link to this post?

bagl0312 · February 18, 2020, 2:33pm

Hello,
I have the same problem MacOS 10.15.3.
I find the Insync Finder Integration always crashing in the system logs.
I will send the Insync log files to the support email separately

Best

gyorke · February 24, 2020, 5:27pm

Same issue every time the OS opens a file save window. I also have Google Drive File Stream installed but it is for a separate (work) Google account and doesn’t overlap either of the two Google accounts set up on Insync. Also tried reinstalling Insync w/ no change in crash behavior.

mia · February 25, 2020, 6:01am

Hi! If you haven’t, please send your log files to support@insynchq.com with the link to this post.

MikeChapman · February 29, 2020, 8:42pm

Same here, on both my MacBookPro 2018 and also on my new 16" 2019 MacBookPro (10.15.3). I’ll send over the log files…

titanshadow · March 6, 2020, 7:29am

I’m having this same issue. TONS of crashes and it’s causing other secondary issues such as Finder steals the focus every time the finder integration crashes.

mia · March 9, 2020, 6:06am

Hi! Let me know if you have sent your log files to support@insynchq.com with the link to this post. I will escalate this to our engineers so we can determine why this is happening on your machines.

Thank you!

David_Nugent · March 10, 2020, 9:37pm

Same issue, Catalina 10.15.3.

The dyld error is weird.

There’s a FinderSync executable in /System/Library/Frameworks/FinderSync.framework/Versions/A

$ file FinderSync
FinderSync: Mach-O 64-bit dynamically linked shared library x86_64

$ otool -L FinderSync
FinderSync:
/System/Library/Frameworks/FinderSync.framework/Versions/A/FinderSync (compatibility version 1.0.0, current version 0.0.0)
/System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa (compatibility version 1.0.0, current version 23.0.0)
/System/Library/Frameworks/AppKit.framework/Versions/C/AppKit (compatibility version 45.0.0, current version 1894.20.140)
/System/Library/PrivateFrameworks/PlugInKit.framework/Versions/A/PlugInKit (compatibility version 1.0.0, current version 1.0.0)
/System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices (compatibility version 1.0.0, current version 1069.11.0)
/System/Library/PrivateFrameworks/FinderSyncPriv.framework/Versions/A/FinderSyncPriv (compatibility version 1.0.0, current version 1298.2.10)
/System/Library/Frameworks/Foundation.framework/Versions/C/Foundation (compatibility version 300.0.0, current version 1674.114.0)
/usr/lib/libobjc.A.dylib (compatibility version 1.0.0, current version 228.0.0)
/usr/lib/libc++.1.dylib (compatibility version 1.0.0, current version 800.7.0)
/usr/lib/libSystem.B.dylib (compatibility version 1.0.0, current version 1281.0.0)
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices (compatibility version 1.0.0, current version 52.0.0)
/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation (compatibility version 150.0.0, current version 1674.114.0)

Nothing missing in the plugin either:

$ otool -L Insync\ Finder\ Integration
Insync Finder Integration:
/System/Library/Frameworks/Foundation.framework/Versions/C/Foundation (compatibility version 300.0.0, current version 1256.1.0)
/usr/lib/libobjc.A.dylib (compatibility version 1.0.0, current version 228.0.0)
/usr/lib/libSystem.B.dylib (compatibility version 1.0.0, current version 1226.10.1)
/System/Library/Frameworks/AppKit.framework/Versions/C/AppKit (compatibility version 45.0.0, current version 1404.32.0)
/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation (compatibility version 150.0.0, current version 1256.14.0)
@rpath/FinderSync.framework/Versions/A/FinderSync (compatibility version 1.0.0, current version 960.2.6)

David_Nugent · March 11, 2020, 1:30am

Thinking this might be a security issue, I added Insync.app to System Preferences -> Security & Privacy -> Full Disk Access and Accessibility.

No change. Still get a crash report almost every time I open a new finder window.

mia · March 11, 2020, 3:43am

@David_Nugent

Appreciate the report! Could you send your logs.db and out.txt files to support@insynchq.com with the link to this post? https://help.insynchq.com/en/articles/1834816-locating-the-log-files

Kuangye_Chen · March 24, 2020, 4:44am

Fixed in 3.1.1.40765