Finding Files & Clearing Error Messages


#1

Insync is reporting the following Error message

“Can’t process…\news|Disc with updated disc sections oct23.pdf” Invalid query.

However it does not give sufficient information to either find the file or clear or delete or ignore the message. Trying the
RETRY option does not clear the fault. Restarting the Computer does not clear the fault. So how does one find and fix the problem file??? Also, Insufficient information on the file URI is provided in the message stream which means I can’t find the file in question.


#2

Hi @Nestor_J_Zaluzec can you kindly send in your logs (How to find the log files) and the link to this post to support@insynchq.com?

Thanks :smile:


#3

Would you please post the solution to this problem.

Thanks,
Tim


#4

@Tim_Kuhner Restarting Insync, by quitting the app helps. If not, you may send us your logs.db and out.txt file to support@insynchq.com for investigation.

Thank you.