Fix: Parent is missing + corrupted db workaround

1

For users that have experienced the above, you will have to re-sync :frowning:

This is how:

  1. Go to Support Center (click the heart sign on the Insync app) -> Select “Locate logs” which will open the Insync application data folder. Open the subfolder named “dbs”

  2. Quit Insync

  3. Delete the files: gd2-[AccountID].db, gd2-[AccountID].db-wal (if present) from the dbs folder*

  4. [optional if you have version 1.2.3] Update to the latest Insync version by manually re-installing the latest version: https://www.insynchq.com/downloads (a bug crept in in 1.2.1 which wouldn’t allow it to get auto-updated. It was fixed in 1.2.3.)

  5. Start Insync

  6. Add account again and choose new empty folder while setup

Let Insync re-sync to this new empty location and don’t manually move the existing files from the old folder to the new one in an expectation that Insync will skip downloading those files. Insync does not have the ability to match the existing files yet. It is coming in Insync 1.4 (or earlier)

We apologize for this but we are working on enabling Insync to recover more gracefully from these cases.

Please let us know if you have any questions or encounter any other issue.

Thanks :slight_smile:

*AccountID is the Google id of your account for which you are experiencing this issue. One easy way to find it out is to go to your Google+ profile and look at the address bar. It should be of the format: https://plus.google.com/u/0/[AccountID]/posts