Folders Displayed in Tray Utility But Not Synced

Hello insync Support,

I have an issue in which the tray utility shows that a folder is being synced, but it never syncs (please see the screenshot below). In the screenshot, you should see that the “Kaltura” folder under “LearnUW” is present in the tray icon, but not present in the “LearnUW” folder in Windows Explorer. This happens on all of my computers.

Any advice on how to fix this would be appreciated.

Thank you,

@zazzman We have to investigate what causing the issue. Please send us your logs.db and out.txt file to Also, please include the link of this post.

Thank you. :smile:

I have cc’d our engineer @dipesh