Folders show errors, cannot find details

Several of the folders in the My Drive view show a red X but I cannot determine why. Actions, Conflicts, and Errors are empty. Is there somewhere else I can look to find out what is wrong?

Hi @RichardS,

It seems related to a known issue where a red X shows up when trying to sync files (with no visible errors/actions to take). Could you please send your logs.db and out.txt files to support@insynchq.com with the link to this post? Here’s how you can find those two files: https://help.insynchq.com/en/articles/1834816-locating-the-log-files

Logs sent via email, thanks for the quick response.

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No worries at all :slight_smile: I got your email and have responded that I’m going to have it investigated :slight_smile: