I bought a license, and it still tells me I have no license

#1

I bought a prime license.

The insync client says “Your teams trial has expired. Purchase a license to access this section”.

I don’t want a teams license. I purchased a prime license.

Please how do I get this to work?

#2

Hi! Could you email support@insynchq.com with the account you need to sync as well as the receipt/PayPal transaction ID?