Insyc on linux does not start


#1

Hi,

I’ve been using insync for a while now and suddenly it just won’t start anymore;

[idar@tor ~]$ insync start --headless && echo ‘sleeping 5 secs’ ; sleep 5 && ps aux|grep insync && insync get_status && echo ‘sleeping 5 secs’;sleep 5 && ps aux|grep insync
sleeping 5 secs
idar 2006 50.2 5.0 716248 102964 ? Sl 13:23 0:02 ./insync start --headless
idar 2022 0.0 0.0 117148 888 pts/0 S+ 13:23 0:00 grep --color=auto insync
Insync doesn’t seem to be running. Start it first.

sleeping 5 secs
idar 2026 0.0 0.0 117148 880 pts/0 S+ 13:23 0:00 grep --color=auto insync
[idar@tor ~]$

Where can I find log files to see what the problem is?

-Idar


#2

please send your log files to support@insynchq.com for investigation. here’s how to get your log files: How to find the log files

tagging our engineer @lpugoy


#3

@Idar_Lund: What is the output of insync start --headless --no-daemon? Please send the logs as well like @gio said, thanks.


#4

$ insync start --headless --no-daemon
/usr/lib/insync/library.zip/pkg_resources.py:970: UserWarning: /home/idar/.python-eggs is writable by group/others and vulnerable tack when used with get_resource_filename. Consider a more secure location (set with .set_extraction_path or the PYTHON_EGG_CACHE envirt variable).
which: no kreadconfig in (/usr/lib/insync:/home/idar/.opam/system/bin:/home/idar/.rakudobrew/bin:/home/idar/.opam/system/bin:/idar/google-cloud/google-cloud-sdk/bin:/home/idar/perl5/bin:/usr/lib64/ccache:/usr/local/bin:/usr/bin:/usr/local/sbin:/usr/sbine/idar/.opam/system/bin:/home/idar/bin:/home/idar/bin)

auth token expired?
The folder (.config/Insync) is 40megs compressed. any particular file in the folder I should send @lpugoy?


#5

@Idar_Lund: I can’t see any entry about the auth token in the output. For the logs, please send the files logs.db and out.txt. Thanks.


#6

I have now sent the logs to your support email


#7

After updating the operating system, insync starts again. Please close this ticket.
I don’t know which packages that was the issue, but now insync works again.

Here’s a list of packages that got updated:
Sep 13 00:00:11 INFO — logging initialized —
Sep 13 00:19:39 INFO — logging initialized —
Sep 13 01:20:40 INFO — logging initialized —
Sep 13 02:21:39 INFO — logging initialized —
Sep 13 03:22:27 INFO — logging initialized —
Sep 13 04:22:39 INFO — logging initialized —
Sep 13 05:24:39 INFO — logging initialized —
Sep 13 06:03:39 INFO — logging initialized —
Sep 13 06:04:10 INFO — logging initialized —
Sep 13 06:04:56 INFO — logging initialized —
Sep 13 06:25:01 INFO — logging initialized —
Sep 13 07:25:27 INFO — logging initialized —
Sep 13 08:26:39 INFO — logging initialized —
Sep 13 09:26:57 INFO — logging initialized —
Sep 13 10:26:58 INFO — logging initialized —
Sep 13 11:27:41 INFO — logging initialized —
Sep 13 12:08:07 INFO — logging initialized —
Sep 13 12:08:11 INFO — logging initialized —
Sep 13 12:08:21 INFO — logging initialized —
Sep 13 12:28:01 INFO — logging initialized —
Sep 13 13:10:13 INFO — logging initialized —
Sep 13 13:10:37 INFO Installed: chrpath-0.16-3.fc24.x86_64
Sep 13 13:10:54 INFO — logging initialized —
Sep 13 13:14:17 INFO — logging initialized —
Sep 13 13:14:28 INFO Installed: util-linux-user-2.28.1-1.fc24.x86_64
Sep 13 13:14:28 INFO Installed: cups-client-1:2.1.4-2.fc24.x86_64
Sep 13 13:14:28 INFO Installed: spax-1.5.3-6.fc24.x86_64
Sep 13 13:14:30 INFO Installed: redhat-lsb-submod-security-4.1-32.fc24.x86_64
Sep 13 13:14:30 INFO Installed: mailx-12.5-19.fc24.x86_64
Sep 13 13:14:31 INFO Installed: redhat-lsb-core-4.1-32.fc24.x86_64
Sep 13 13:28:27 INFO — logging initialized —
Sep 13 14:08:57 INFO — logging initialized —
Sep 13 14:09:37 INFO Installed: perl-libintl-1.24-2.fc24.x86_64
Sep 13 14:09:37 INFO Installed: perl-Unicode-EastAsianWidth-1.33-7.fc24.noarch
Sep 13 14:09:38 INFO Installed: texinfo-6.1-3.fc24.x86_64
Sep 13 14:09:38 INFO Installed: diffstat-1.61-2.fc24.x86_64
Sep 13 14:29:59 INFO — logging initialized —
Sep 13 15:30:05 INFO — logging initialized —
Sep 13 16:30:39 INFO — logging initialized —
Sep 13 17:30:55 INFO — logging initialized —
Sep 13 18:11:57 INFO — logging initialized —
Sep 13 18:11:59 INFO — logging initialized —
Sep 13 18:12:09 INFO — logging initialized —
Sep 13 18:31:28 INFO — logging initialized —
Sep 13 19:31:35 INFO — logging initialized —
Sep 13 20:32:39 INFO — logging initialized —
Sep 13 21:33:01 INFO — logging initialized —
Sep 13 22:33:42 INFO — logging initialized —
Sep 13 23:36:00 INFO — logging initialized —
Sep 13 23:47:40 INFO — logging initialized —
Sep 13 23:49:25 INFO Upgraded: libsss_idmap-1.14.1-2.fc24.x86_64
Sep 13 23:49:26 INFO Upgraded: ocl-icd-2.2.9-2.fc24.x86_64
Sep 13 23:49:27 INFO Upgraded: mesa-libgbm-12.0.2-1.fc24.x86_64
Sep 13 23:49:27 INFO Upgraded: mesa-libEGL-12.0.2-1.fc24.x86_64
Sep 13 23:49:27 INFO Upgraded: libsss_nss_idmap-1.14.1-2.fc24.x86_64
Sep 13 23:49:28 INFO Upgraded: libipa_hbac-1.14.1-2.fc24.x86_64
Sep 13 23:49:29 INFO Upgraded: sssd-client-1.14.1-2.fc24.x86_64
Sep 13 23:49:29 INFO Upgraded: mesa-libwayland-egl-12.0.2-1.fc24.x86_64
Sep 13 23:49:30 INFO Upgraded: mesa-libglapi-12.0.2-1.fc24.x86_64
Sep 13 23:49:30 INFO Upgraded: mesa-libGL-12.0.2-1.fc24.x86_64
Sep 13 23:49:30 INFO Upgraded: mesa-filesystem-12.0.2-1.fc24.x86_64
Sep 13 23:49:31 INFO Upgraded: libva-1.7.2-1.fc24.x86_64
Sep 13 23:49:33 INFO Upgraded: ffmpeg-libs-3.0.3-1.fc24.x86_64
Sep 13 23:49:38 INFO Upgraded: vlc-core-3.0.0-0.8.fc24.x86_64
Sep 13 23:49:39 INFO Upgraded: libsss_sudo-1.14.1-2.fc24.x86_64
Sep 13 23:49:39 INFO Upgraded: libsss_autofs-1.14.1-2.fc24.x86_64
Sep 13 23:49:40 INFO Upgraded: python3-sssdconfig-1.14.1-2.fc24.noarch
Sep 13 23:49:40 INFO Installed: http-parser-2.7.1-2.fc24.x86_64
Sep 13 23:49:40 INFO Installed: jansson-2.7-3.fc24.x86_64
Sep 13 23:49:42 INFO Upgraded: sssd-common-1.14.1-2.fc24.x86_64
Sep 13 23:49:43 INFO Upgraded: sssd-krb5-common-1.14.1-2.fc24.x86_64
Sep 13 23:49:43 INFO Upgraded: sssd-common-pac-1.14.1-2.fc24.x86_64
Sep 13 23:49:44 INFO Upgraded: sssd-ipa-1.14.1-2.fc24.x86_64
Sep 13 23:49:44 INFO Upgraded: sssd-ad-1.14.1-2.fc24.x86_64
Sep 13 23:49:45 INFO Upgraded: sssd-krb5-1.14.1-2.fc24.x86_64
Sep 13 23:49:45 INFO Upgraded: sssd-ldap-1.14.1-2.fc24.x86_64
Sep 13 23:49:46 INFO Upgraded: sssd-proxy-1.14.1-2.fc24.x86_64
Sep 13 23:49:46 INFO Upgraded: sssd-1.14.1-2.fc24.x86_64
Sep 13 23:49:55 INFO Upgraded: vlc-3.0.0-0.8.fc24.x86_64
Sep 13 23:49:55 INFO Upgraded: python2-libipa_hbac-1.14.1-2.fc24.x86_64
Sep 13 23:49:56 INFO Upgraded: python2-libsss_nss_idmap-1.14.1-2.fc24.x86_64
Sep 13 23:49:56 INFO Upgraded: mesa-libOpenCL-12.0.2-1.fc24.x86_64
Sep 13 23:49:57 INFO Upgraded: python3-decorator-4.0.10-3.fc24.noarch
Sep 13 23:49:57 INFO Upgraded: python2-sssdconfig-1.14.1-2.fc24.noarch
Sep 13 23:49:57 INFO Upgraded: python2-sss-murmur-1.14.1-2.fc24.x86_64
Sep 13 23:49:58 INFO Upgraded: python2-decorator-4.0.10-3.fc24.noarch
Sep 13 23:50:00 INFO Upgraded: dbus-glib-0.108-1.fc24.x86_64
Sep 13 23:50:00 INFO Cleanup: sssd-1.13.4-4.fc24.x86_64
Sep 13 23:50:00 INFO Cleanup: sssd-ipa-1.13.4-4.fc24.x86_64
Sep 13 23:50:01 INFO Cleanup: sssd-ad-1.13.4-4.fc24.x86_64
Sep 13 23:50:01 INFO Cleanup: vlc-3.0.0-0.5.fc24.x86_64
Sep 13 23:50:02 INFO Cleanup: sssd-ldap-1.13.4-4.fc24.x86_64
Sep 13 23:50:02 INFO Cleanup: vlc-core-3.0.0-0.5.fc24.x86_64
Sep 13 23:50:03 INFO Cleanup: sssd-common-pac-1.13.4-4.fc24.x86_64
Sep 13 23:50:04 INFO Cleanup: ffmpeg-libs-3.0.2-4.fc24.x86_64
Sep 13 23:50:04 INFO Cleanup: libva-1.7.1-1.fc24.x86_64
Sep 13 23:50:04 INFO Cleanup: sssd-krb5-1.13.4-4.fc24.x86_64
Sep 13 23:50:05 INFO Cleanup: sssd-krb5-common-1.13.4-4.fc24.x86_64
Sep 13 23:50:05 INFO Cleanup: mesa-libEGL-12.0.1-1.fc24.x86_64
Sep 13 23:50:05 INFO Cleanup: mesa-libGL-12.0.1-1.fc24.x86_64
Sep 13 23:50:05 INFO Cleanup: mesa-libOpenCL-12.0.1-1.fc24.x86_64
Sep 13 23:50:06 INFO Cleanup: ocl-icd-2.2.8-3.git20151217.0122332.fc24.x86_64
Sep 13 23:50:06 INFO Cleanup: sssd-proxy-1.13.4-4.fc24.x86_64
Sep 13 23:50:06 INFO Cleanup: sssd-common-1.13.4-4.fc24.x86_64
Sep 13 23:50:09 INFO Cleanup: sssd-client-1.13.4-4.fc24.x86_64
Sep 13 23:50:09 INFO Cleanup: python2-libsss_nss_idmap-1.13.4-4.fc24.x86_64
Sep 13 23:50:10 INFO Cleanup: python2-libipa_hbac-1.13.4-4.fc24.x86_64
Sep 13 23:50:10 INFO Cleanup: mesa-filesystem-12.0.1-1.fc24.x86_64
Sep 13 23:50:10 INFO Cleanup: python3-sssdconfig-1.13.4-4.fc24.noarch
Sep 13 23:50:10 INFO Cleanup: python3-decorator-4.0.6-2.fc24.noarch
Sep 13 23:50:11 INFO Cleanup: python2-sssdconfig-1.13.4-4.fc24.noarch
Sep 13 23:50:11 INFO Cleanup: python2-decorator-4.0.6-2.fc24.noarch
Sep 13 23:50:11 INFO Cleanup: libipa_hbac-1.13.4-4.fc24.x86_64
Sep 13 23:50:12 INFO Cleanup: libsss_nss_idmap-1.13.4-4.fc24.x86_64
Sep 13 23:50:12 INFO Cleanup: libsss_idmap-1.13.4-4.fc24.x86_64
Sep 13 23:50:12 INFO Cleanup: libsss_autofs-1.13.4-4.fc24.x86_64
Sep 13 23:50:12 INFO Cleanup: libsss_sudo-1.13.4-4.fc24.x86_64
Sep 13 23:50:13 INFO Cleanup: mesa-libgbm-12.0.1-1.fc24.x86_64
Sep 13 23:50:13 INFO Cleanup: mesa-libglapi-12.0.1-1.fc24.x86_64
Sep 13 23:50:13 INFO Cleanup: mesa-libwayland-egl-12.0.1-1.fc24.x86_64
Sep 13 23:50:13 INFO Cleanup: python2-sss-murmur-1.13.4-4.fc24.x86_64
Sep 13 23:50:14 INFO Cleanup: dbus-glib-0.106-1.fc24.x86_64