Insync 1.5.7 stops syncing and stops to respond


#1

OS: Ubuntu 18.04 (standard installation, all the latest updates applied)

After InSync starts, its icon flickers briefly between “syncing” and “offline” state and finally stops to respond. The only way to terminate it is using a command like

ps axu | grep insync | grep -v grep | awk '{print $2;}' | xargs kill

When I start it again, the above happens again and again. The out.txt lof files contains the below chunks of records:

js: Deprecation warning: use moment.updateLocale(localeName, config) to change an existing locale. moment.defineLocale(localeName, config) should only be used for creating a new locale See http://momentjs.com/guides/#/warnings/define-locale/ for more info.
libpng warning: iCCP: known incorrect sRGB profile
libpng warning: iCCP: known incorrect sRGB profile
libpng warning: iCCP: known incorrect sRGB profile
[0613/213858.722427:WARNING:stack_trace_posix.cc(699)] Failed to open file: /tmp/.glhSHgNs (deleted)
Error: no such file or directory

(the file name before “deleted” is different every time)

How can the above be fixed?


#2

More information: when I start it from commad line, I see the bunch of error messages like below, printed endlessly:

INFO 2019-06-13 21:53:33,054 [gdclient:__request:653] Net error: error(104, ‘Connection reset by peer’) GET u’https://doc-14-1s-docs.googleusercontent.com/docs/securesc/nemq[...]/1oF5RK2n9PtBNPGTCLZmAhqsT5neatK6J?rid=0B3R...VRY1Jab3NEVit6Q2pDQkN2cHNFPQ&e=download&gd=true


#3

I seem to be having a similar issue. I am currently running 1.5.7.37371 on Ubuntu 18.04.2. Typing insync start in the command line has no long term effect (no process is found by running ps aux | grep -i insync).


#4

I don’t know what happened, but the problem went away at some moment.

If it starts again, I’ll post here.


#5

Hi @Konstantin_Boyandin

Thanks for the update! If the error comes back again, please send an email over to support@insynchq.com :slight_smile: