Insync 3.0.15 not starting on Suse Tumbleweed

Bugs and issues Linux
#1

insync start --no-daemon

Initial errors shown below.

QXcbIntegration: Cannot create platform OpenGL context, neither GLX nor EGL are enabled
libpng warning: iCCP: known incorrect sRGB profile
WebEngineContext used before QtWebEngine::initialize() or OpenGL context creation failed.
/bin/sh: /usr/lib/insync/libreadline.so.8: no version information available (required by /bin/sh)
INFO     2019-09-02 17:15:36,461 [core:init:56] Core(app_version=3.0.15.40277, platform=Linux-x86_64-opensuse-tum
bleweed/20190829) initialized
WARNING  2019-09-02 17:15:36,463 [base_events:_run_once:1767] Executing <Task pending coro=<init() running at ideskco
re/core.py:122> wait_for=<Task pending coro=<SettingsMain._load_settings() running at ideskcore/mainsettings.py:135>
cb=[_log_tb_after_delay() at ideskasync/coreloop.py:302, <TaskWakeupMethWrapper object at 0x7f48a027da50>()] created
at ideskcore/mainsettings.py:117> cb=[_log_tb_after_delay() at ideskasync/coreloop.py:302, _chain_future.<locals>._ca
ll_set_state() at asyncio/futures.py:355] created at asyncio/events.py:88> took 0.425 seconds
WARNING  2019-09-02 17:15:36,578 [base_events:_run_once:1767] Executing <Task finished coro=<SettingsMain._load_setti
ngs() done, defined at ideskcore/mainsettings.py:135> result=None created at ideskcore/mainsettings.py:117> took 0.11
4 seconds
INFO     2019-09-02 17:15:36,597 [insync:start_core:41] core started
INFO     2019-09-02 17:15:36,597 [unix_socket_server:start:45] unix socket server thread start
INFO     2019-09-02 17:15:36,676 [httpclient:request:166] Curl error CurlError(77, ‘error setting certificate verify locations:\n  CAfile: /etc/pki/tls/certs/ca-bundle.crt\n  CApath: none’) while requesting to ‘www.google-analytics.com’.

==============================
when clicking on “Google Drive”

kde-open5: /usr/lib/insync/libQt5Core.so.5: version Qt_5.13' not found (required by kde-open5) kde-open5: /usr/lib/insync/libQt5Core.so.5: versionQt_5.13’ not found (required by /usr/lib64/libKF5KIOWidgets.so.5
)
kde-open5: /usr/lib/insync/libQt5Core.so.5: version Qt_5.13' not found (required by /usr/lib64/libKF5KIOCore.so.5) kde-open5: /usr/lib/insync/libQt5Core.so.5: versionQt_5.13’ not found (required by /usr/lib64/libKF5I18n.so.5)
kde-open5: /usr/lib/insync/libQt5Core.so.5: version Qt_5.13' not found (required by /usr/lib64/libKF5CoreAddons.so.5 ) kde-open5: /usr/lib/insync/libQt5Core.so.5: versionQt_5.13’ not found (required by /usr/lib64/libKF5JobWidgets.so.5
)
kde-open5: /usr/lib/insync/libQt5Core.so.5: version Qt_5.13' not found (required by /usr/lib64/libKF5Service.so.5) kde-open5: /usr/lib/insync/libQt5Core.so.5: versionQt_5.13’ not found (required by /usr/lib64/libKF5Completion.so.5
)
kde-open5: /usr/lib/insync/libQt5Core.so.5: version Qt_5.13' not found (required by /usr/lib64/libKF5IconThemes.so.5 ) kde-open5: /usr/lib/insync/libQt5Core.so.5: versionQt_5.13’ not found (required by /usr/lib64/libKF5ConfigWidgets.s
o.5)
kde-open5: /usr/lib/insync/libQt5Core.so.5: version Qt_5.13' not found (required by /usr/lib64/libKF5WindowSystem.so .5) kde-open5: /usr/lib/insync/libQt5Core.so.5: versionQt_5.13’ not found (required by /usr/lib64/libKF5WidgetsAddons.s
o.5)
kde-open5: /usr/lib/insync/libQt5Core.so.5: version Qt_5.13' not found (required by /usr/lib64/libKF5ConfigGui.so.5) kde-open5: /usr/lib/insync/libQt5Core.so.5: versionQt_5.13’ not found (required by /usr/lib64/libKF5ConfigCore.so.5
)
kde-open5: /usr/lib/insync/libQt5Core.so.5: version Qt_5.13' not found (required by /usr/lib64/libQt5Xml.so.5) kde-open5: /usr/lib/insync/libQt5Core.so.5: versionQt_5.13.0_PRIVATE_API’ not found (required by /usr/lib64/libQt5X
ml.so.5)
kde-open5: /usr/lib/insync/libQt5Core.so.5: version Qt_5.13' not found (required by /usr/lib64/libKF5Crash.so.5) kde-open5: /usr/lib/insync/libQt5Core.so.5: versionQt_5.13’ not found (required by /usr/lib64/libKF5DBusAddons.so.5
)
kde-open5: /usr/lib/insync/libQt5Core.so.5: version Qt_5.13' not found (required by /usr/lib64/libKF5AuthCore.so.5) kde-open5: /usr/lib/insync/libQt5Core.so.5: versionQt_5.13’ not found (required by /usr/lib64/libQt5X11Extras.so.5)
kde-open5: /usr/lib/insync/libQt5Core.so.5: version Qt_5.13' not found (required by /usr/lib64/libKF5Archive.so.5) kde-open5: /usr/lib/insync/libQt5Core.so.5: versionQt_5.13’ not found (required by /usr/lib64/libKF5ItemViews.so.5)
kde-open5: /usr/lib/insync/libQt5Core.so.5: version Qt_5.13' not found (required by /usr/lib64/libKF5Codecs.so.5) kde-open5: /usr/lib/insync/libQt5Core.so.5: versionQt_5.13’ not found (required by /usr/lib64/libKF5GuiAddons.so.5)
ERROR    2019-09-02 17:15:52,911 [workbase:__run:243] While running ExternalLogin(cloud=‘gd’)
Traceback (most recent call last):
 File “idesksync/workbase.py”, line 232, in __run
 File “ideskcore/extloginwork.py”, line 64, in _do
 File “idesknet/httpclient.py”, line 486, in headers
idesknet.httpclient.CurlError: (77, ‘error setting certificate verify locations:\n  CAfile: /etc/pki/tls/certs/ca-bun
dle.crt\n  CApath: none’)
ERROR    2019-09-02 17:15:52,912 [workbase:_log_task_exception:417] While running ExternalLogin(cloud=‘gd’)
Traceback (most recent call last):
 File “idesksync/workbase.py”, line 232, in __run
 File “ideskcore/extloginwork.py”, line 64, in _do
 File “idesknet/httpclient.py”, line 486, in headers
idesknet.httpclient.CurlError: (77, ‘error setting certificate verify locations:\n  CAfile: /etc/pki/tls/certs/ca-bun
dle.crt\n  CApath: none’)
ERROR    2019-09-02 17:15:52,913 [uidata:__await_and_return_result:167] Unexpected error while calling ‘add_account’
Traceback (most recent call last):
 File “ideskui/uidata.py”, line 159, in __await_and_return_result
 File “ideskui/appui.py”, line 94, in add_account
 File “ideskapi/apibase.py”, line 74, in call
 File “ideskcore/mainsync.py”, line 145, in setup_account
 File “ideskcore/mainsync.py”, line 68, in external_login
 File “idesksync/workbase.py”, line 232, in __run
 File “ideskcore/extloginwork.py”, line 64, in _do
 File “idesknet/httpclient.py”, line 486, in headers
idesknet.httpclient.CurlError: (77, ‘error setting certificate verify locations:\n  CAfile: /etc/pki/tls/certs/ca-bun
dle.crt\n  CApath: none’)
js: Uncaught (in promise) TypeError: Cannot read property ‘id’ of undefined

#2

Hi @mmckenzie, could you give 3.0.16 a go and let me know if the same issue persists?

#3

For me 3.0.16 is a step forward however after the browser (firefox or chrome) connects to google it opens the insync.com site titled ‘Insync Login’ with a never disappearing message “Connecting to Insync…”

Can we still download 1.5?

#4

Okay - solved.
Had to create /etc/pki/tls/certs/ and symlink /etc/ssl/ca-bundle.pem into /etc/pki/tls/certs/ca-bundle.crt
Looks like the fedora binary you provide still uses hardcoded paths to get it’s certs instead of relying on p11kit.
Anyhow - this brings insync 3.0.16 up on tumbleweed and everything seems to be working.

1 Like
#5

Thanks for the including the fix and for this observation, @wwcsig! I’ve forwarded your update to our engineers so we can work on a more seamless setup on Linux. :slight_smile:

#6

Thank you for the advice. It would seem to be working now after installing 3.0.16 and making the symlink as noted above.
Thanks

1 Like