Insync 3.0.27.40677 Error on KDE Neon

Version 1.x worked fine on same system. With version 3.x there are a number of errors both on opening the program and upon quitting. The practical effect (what I see) is that the folder structure is downloaded, but no files are downloaded. I have tried uninstalling (purge) and reinstalling the application and changing sync folder locations. I have tried syncing and unsyncing folders and individual files. 12 files will appear in the syncing window in the applet, but there is never progress – they never complete. Below is my output running insyc start --no-daemon.

$ insync start --no-daemon
QXcbIntegration: Cannot create platform OpenGL context, neither GLX nor EGL are enabled
libpng warning: iCCP: known incorrect sRGB profile
INFO     2020-01-16 14:02:29,307 [mainlogs:_log_run:92] Core(app_version=3.0.27.40677, platform=Linux-x86_64-neon/18.04) initialized
WebEngineContext used before QtWebEngine::initialize() or OpenGL context creation failed.
WARNING  2020-01-16 14:02:29,364 [base_events:_run_once:1771] Executing <Task pending coro=<init() running at ideskcore/core.py:124> wait_for=<Task pending coro=<SettingsMain._load_settings() running at ideskcore/mainsettings.py:141> cb=[_log_tb_after_delay() at ideskasync/coreloop.py:303, <TaskWakeupMethWrapper object at 0x7ff11c7946d8>()] created at ideskcore/mainsettings.py:123> cb=[_log_tb_after_delay() at ideskasync/coreloop.py:303, _chain_future.<locals>._call_set_state() at asyncio/futures.py:355] created at asyncio/events.py:88> took 0.151 seconds
INFO     2020-01-16 14:02:29,517 [fswatcher:_start:38] LinuxFSWatcher._start
INFO     2020-01-16 14:02:29,517 [inotify_manager:_pull_loop:307] Inotify loop enter
INFO     2020-01-16 14:02:29,523 [fswatcher:watch:53] watch origin: /home/nodenoise/Insync/scacinto@gmail.com/Google Drive
INFO     2020-01-16 14:02:29,525 [insync:start_core:44] core started
INFO     2020-01-16 14:02:29,527 [unix_socket_server:start:46] unix socket server thread start
libpng warning: iCCP: known incorrect sRGB profile
ERROR    2020-01-16 14:02:39,728 [base_events:default_exception_handler:1608] Exception in callback CurlHTTPClient.__multi_perform_done(<Task finishe...ainhttp.py:86>)
handle: <Handle CurlHTTPClient.__multi_perform_done(<Task finishe...ainhttp.py:86>)>
Traceback (most recent call last):
  File "asyncio/events.py", line 88, in _run
  File "idesknet/httpclient.py", line 294, in __multi_perform_done
  File "idesknet/httpclient.py", line 256, in __multi_perform
  File "idesknet/httpclient.py", line 263, in __update_fdset
  File "asyncio/selector_events.py", line 324, in add_reader
  File "asyncio/selector_events.py", line 258, in _add_reader
  File "selectors.py", line 389, in modify
FileNotFoundError: [Errno 2] No such file or directory

On quitting the application, the following errors appear:

  File "idesklinux/statusmenu_impl.py", line 43, in on_activation
KeyboardInterrupt
INFO     2020-01-16 14:05:31,672 [insync:quit:57] quitting
INFO     2020-01-16 14:05:31,687 [fswatcher:_stop:46] LinuxFSWatcher._stop
ERROR    2020-01-16 14:05:33,312 [mainbase:halt:27] While halting Main
Traceback (most recent call last):
  File "ideskcore/mainbase.py", line 25, in halt
  File "asyncio/tasks.py", line 416, in wait_for
  File "ideskcore/core.py", line 79, in _halt
  File "ideskcore/mainsync.py", line 182, in _halt
  File "ideskcore/mainhttp.py", line 117, in _halt
  File "idesknet/httpclient.py", line 112, in close
  File "idesknet/httpclient.py", line 461, in close
  File "idesknet/httpclient.py", line 218, in remove_curl
  File "idesknet/httpclient.py", line 263, in __update_fdset
  File "asyncio/selector_events.py", line 324, in add_reader
  File "asyncio/selector_events.py", line 258, in _add_reader
  File "selectors.py", line 389, in modify
FileNotFoundError: [Errno 2] No such file or directory
INFO     2020-01-16 14:05:33,315 [insync:stop:52] core stopped
INFO     2020-01-16 14:05:33,316 [insync:stop:54] clean exit
Exception ignored in: <function CurlHTTPResponse.__del__ at 0x7ff13b9bbae8>
Traceback (most recent call last):
  File "idesknet/httpclient.py", line 471, in __del__
  File "idesknet/httpclient.py", line 461, in close
  File "idesknet/httpclient.py", line 217, in remove_curl
pycurl.error: curl object not on this multi-stack
Exception ignored in: <function CurlHTTPResponse.__del__ at 0x7ff13b9bbae8>
Traceback (most recent call last):
  File "idesknet/httpclient.py", line 471, in __del__
  File "idesknet/httpclient.py", line 461, in close
  File "idesknet/httpclient.py", line 217, in remove_curl
pycurl.error: curl object not on this multi-stack
Exception ignored in: <function CurlHTTPResponse.__del__ at 0x7ff13b9bbae8>
Traceback (most recent call last):
  File "idesknet/httpclient.py", line 471, in __del__
  File "idesknet/httpclient.py", line 461, in close
  File "idesknet/httpclient.py", line 217, in remove_curl
pycurl.error: curl object not on this multi-stack
Exception ignored in: <function CurlHTTPResponse.__del__ at 0x7ff13b9bbae8>
Traceback (most recent call last):
  File "idesknet/httpclient.py", line 471, in __del__
  File "idesknet/httpclient.py", line 461, in close
  File "idesknet/httpclient.py", line 217, in remove_curl
pycurl.error: curl object not on this multi-stack

My System:

Operating System: KDE neon 5.17
KDE Plasma Version: 5.17.4
KDE Frameworks Version: 5.65.0
Qt Version: 5.13.2
Kernel Version: 5.0.0-37-lowlatency
OS Type: 64-bit
Processors: 8 × Intel® Xeon® CPU E3-1240 v6 @ 3.70GHz
Memory: 31.3 GiB of RAM

Hi @nodenoise

Apologies for not responding sooner! Could you include your logs.db and out.txt files to support@insynchq.com with the link to this post? Please attach a screenshot of the error messages as well.

Hi @nodenoise,

Thank you for sending the logs! :slight_smile:

I can confirm that the latest 3.0.28… update did not solve my problem. I performed a complete purge of all associated files and started from scratch. The issue persists. Log output below:

$ insync start --no-daemon
QXcbIntegration: Cannot create platform OpenGL context, neither GLX nor EGL are enabled
libpng warning: iCCP: known incorrect sRGB profile
INFO     2020-01-29 12:19:32,757 [mainlogs:_log_run:92] Core(app_version=3.0.28.40721, platform=Linux-x86_64-neon/18.04) initialized
WebEngineContext used before QtWebEngine::initialize() or OpenGL context creation failed.
WARNING  2020-01-29 12:19:32,814 [base_events:_run_once:1771] Executing <Task pending coro=<init() running at ideskcore/core.py:124> wait_for=<Task pending coro=<SettingsMain._load_settings() running at ideskcore/mainsettings.py:141> cb=[_log_tb_after_delay() at ideskasync/coreloop.py:303, <TaskWakeupMethWrapper object at 0x7faedc3cba08>()] created at ideskcore/mainsettings.py:123> cb=[_log_tb_after_delay() at ideskasync/coreloop.py:303, _chain_future.<locals>._call_set_state() at asyncio/futures.py:355] created at asyncio/events.py:88> took 0.149 seconds
INFO     2020-01-29 12:19:32,923 [fswatcher:_start:38] LinuxFSWatcher._start
INFO     2020-01-29 12:19:32,924 [inotify_manager:_pull_loop:307] Inotify loop enter
INFO     2020-01-29 12:19:32,929 [fswatcher:watch:53] watch origin: /home/nodenoise/Insync/scacinto@gmail.com/Google Drive
INFO     2020-01-29 12:19:32,932 [insync:start_core:44] core started
INFO     2020-01-29 12:19:32,933 [unix_socket_server:start:46] unix socket server thread start
libpng warning: iCCP: known incorrect sRGB profile
ERROR    2020-01-29 12:19:40,511 [base_events:default_exception_handler:1608] Exception in callback CurlHTTPClient.__multi_perform_done(<Task finishe...ainhttp.py:86>)
handle: <Handle CurlHTTPClient.__multi_perform_done(<Task finishe...ainhttp.py:86>)>
Traceback (most recent call last):
  File "asyncio/events.py", line 88, in _run
  File "idesknet/httpclient.py", line 294, in __multi_perform_done
  File "idesknet/httpclient.py", line 256, in __multi_perform
  File "idesknet/httpclient.py", line 263, in __update_fdset
  File "asyncio/selector_events.py", line 324, in add_reader
  File "asyncio/selector_events.py", line 258, in _add_reader
  File "selectors.py", line 389, in modify
FileNotFoundError: [Errno 2] No such file or directory
ERROR    2020-01-29 12:19:40,530 [base_events:default_exception_handler:1608] Exception in callback CurlHTTPClient.__multi_perform_done(<Task finishe...ainhttp.py:89>)
handle: <Handle CurlHTTPClient.__multi_perform_done(<Task finishe...ainhttp.py:89>)>
Traceback (most recent call last):
  File "asyncio/events.py", line 88, in _run
  File "idesknet/httpclient.py", line 294, in __multi_perform_done
  File "idesknet/httpclient.py", line 256, in __multi_perform
  File "idesknet/httpclient.py", line 263, in __update_fdset
  File "asyncio/selector_events.py", line 324, in add_reader
  File "asyncio/selector_events.py", line 258, in _add_reader
  File "selectors.py", line 389, in modify
FileNotFoundError: [Errno 2] No such file or directory

@nodenoise I’ve raised this to our engineer for further troubleshooting and I’ll update you accordingly. Thank you for sending this in our email exchange as well. :slight_smile:

I can confirm that the latest upgrade (v3.0.29.40727) or a system update (a number of additional packages on my Neon install updated simultaneously) partially fixed this problem.

Please note: when running the insync start --no-daemon command from the CLI I still get the pcurl errors. This would seem to indicate these errors were not the source of the problem.

Okay, by partially I mean that a bunch of files finally synced. (Oh the joy of those green progress bars.) However, after a bunch of syncing, it seems to have hiccuped again. Now I have a syncing panel (in the gui) that is populated with files, but no longer downloading. I have tried the GUI version as well, same thing. I will supply logs and out.txt to the support thread I have going.

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