Insync (3.8.7.50516) freezing on Ubuntu 22.04 LTS (jammy)

Bugs and issues Linux
#1

Hello.
Reporting error in Insync on Ubuntu 22.04 (jammy), on new installation.
The software starts with the operating system, remains on the taskbar normally, however, it stops synchronizing and closes.

You have to open the program and leave the GUI open to prevent it from crashing and synchronizing.

I ask that a solution be verified.
Thank you in advance.

The data follows:

  • insync version: 3.8.7.50505 (12/12/2023)
  • lsb_release -c:

jammy

  • apt-cache policy insync:

insync:
Installed: 3.8.7.50516-jammy
Candidate: 3.8.7.50516-jammy
Version table:
*** 3.8.7.50516-jammy 500
500 http://apt.insync.io/ubuntu jammy/non-free amd64 Packages
100 /var/lib/dpkg/status

1 Like
#2

Hi! My apologies for the trouble. Are you syncing a lot of files when the crashing would happen?

In any case, please quit Insync and install this version instead: https://cdn.insynchq.com/test/insync_3.9.0.60002-jammy_amd64.deb

Let me know how it goes! If the crashing issue persists, please send your logs.db and out.txt filesstrong text** to support@insynchq.com. Both files should be in ~/.config/Insync. Do include the link to this Forums post when emailing your logs.

Thank you!

1 Like