Insync 3.9.4 fails to load on Ubuntu 24.04.2 LTS [addressed]

Bugs and issues Linux
1

Hello!

I’m having trouble loading Insync 3.9.4.60020 on Ubuntu 24.04.2 LTS. The problem started after installing the latest AMD amdgpu driver. I tried loading it with the ‘insync start’ command, but it doesn’t show any error message, but when I run ‘insync start --no-daemon’, the output is this:

Warning: Ignoring XDG_SESSION_TYPE=wayland on Gnome. Use QT_QPA_PLATFORM=wayland to run on Wayland anyway. QSocketNotifier: Can only be used with threads started with QThread
/usr/lib/insync/insync: symbol lookup error: /opt/amdgpu/lib/x86_64-linux-gnu/libEGL_mesa.so.0: undefined symbol: wl_display_create_queue_with_name

I would like to point out that the libegl1-amdgpu and libegl1-mesa packages are properly installed:

libegl-amber0/noble 21.3.9-0ubuntu2 amd64
  free implementation of the EGL API -- Amber vendor library

libegl-dev/noble,now 1.7.0-1build1 amd64 [instalado,automático]
  Vendor neutral GL dispatch library -- EGL development files

libegl-mesa0/noble-updates,now 24.2.8-1ubuntu1~24.04.1 amd64 [instalado,automático]
  free implementation of the EGL API -- Mesa vendor library

libegl1/noble,now 1.7.0-1build1 amd64 [instalado]
  Vendor neutral GL dispatch library -- EGL support

libegl1-amdgpu-mesa/noble,now 1:24.3.0.60304-2125197.24.04 amd64 [instalado,automático]
  free implementation of the EGL API -- Mesa vendor library

libegl1-amdgpu-mesa-dev/noble,now 1:24.3.0.60304-2125197.24.04 amd64 [instalado]
  free implementation of the EGL API -- development files

libegl1-amdgpu-mesa-drivers/noble,now 1:24.3.0.60304-2125197.24.04 amd64 [instalado,automático]
  free implementation of the EGL API -- hardware drivers

libegl1-mesa-dev/noble-updates,now 24.2.8-1ubuntu1~24.04.1 amd64 [instalado]
  free implementation of the EGL API -- development files

I have tried reinstalling or removing and installing Insync, but have not been successful.

2

Apologies for the trouble, @wagnux ! Could you please follow this from our help articles and let me know how it goes?

3

Thank you very much for your attention!

I followed the procedures in this link, but I was not successful in starting Insync on my desktop environment.

If you have another alternative, I would be grateful.

4

Thank you for trying. Could you try the command below instead?

QT_QPA_PLATFORM=xcb insync start

5

I tried it this way below and it worked:
insync start --qt-qpa-platform=xcb --no-daemon

I added this command line to the Gnome Session Start application and since then Insync has been starting normally in my user session as soon as I log in.

Thanks again for the support.

1 Like
6

Good to hear! Thanks for the confirmation that it’s working again :slight_smile:

1 Like