Insync 3 unresponsive UI on Windows

The Insync UI on Windows is making it almost unusable. It is highly unresponsive, which has a variety of effects, including:

  • Clicking buttons often does not appear to do anything
  • Moving the window around on screen is jerky and often results in it getting “stuck” to the cursor, which is very frustrating
  • Sometimes I have an “Error” icon in the system tray but no visible errors in the feed/action required

Also, why can’t I resize that stupid tiny window?

And others.

Will this be addressed soon?

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May I ask what version are you currently on?

For now, resizable windows aren’t available yet. I apologize. But our UI team is working on it for a future version :slight_smile:

A few more questions:

  1. Is there a spike in Insync’s memory and CPU usage when it’s unresponsive?

  2. Does it happen when they are browsing a folder in the cloud browser with a lot of items inside it or on random occasions?

On Linux it is also impossible to resize the window. This is especially non-functional with a HiDPI screen - the insync3 window is so small, with such small text, it is unreadable.

Resizable windows aren’t available yet. If you need a fix for your HiDPI issue in Linux, please do send an email to support@insynchq.com. Thanks!