Insync app not showing all drive folders


#1

Hello!

Recently my Insync app is not showing all the folders on my google drive. In the case I’m referring to, I have a folder on Drive, called “Clients” (not synced to my computer), and inside that folder I have several other folders. Yesterday I could navigate trough all the folders inside my Clients folder and the choose which one I would like to sync, but now it only shows a few folders and just shows at the bottom the information: +91 Items… But for me to see those “+91 Items” I only have the option to sync it, but I don’t want to sync them all, I want to chose which ones I need to. I have Insync 1.5.4 and Mac OS High Sierra.

Thank you.


#2

Hi @Tiago_Lisboa

Sorry for the trouble! :frowning: Are you experiencing something similar to this? If so, please send your log files as well as the complete file path of your “Clients” folder to support@insynchq.com.

Could you also let me know if this is in Team Drives or My Drive?


#3

Hi @miamoran!
Hum, I’m not experiencing those problems, as far as I could check, everything is syncing properly. But I just can’t see all folders on my Drive. I have already deleted InSync and all its folders and then reinstalled it, but it’s still happening the same. :confused: It shows all parent folders and their content. Only on that parent folder which is the bigger one, it doesn’t show all the child folders, scrolling down on it e shows that message “+91 more items” with the option to sync it… But clicking on it, it starts syncing all those 91 folders left and all their content…

This in My Drive.

Thank you.


#4

Could you snap a screenshot of how that looks like on your Insync app window? If you prefer it via email, just send to support@insynchq.com with the link to this post. :slight_smile:


#5

Shure, here it is:

Thank you. :slight_smile: