Insync Cannot Start on Windows 10

Bugs and issues Windows
#1

Insync Version 1.4.9.37127 / Windows 10 1803
I try to start the Insync app manually, the icon appeared in the taskbar, but it does not respond to left click or right click. Then after several seconds, the icon disappears. The process is nowhere to found in the taskmgr.

Out.txt

ERROR:root:While creating DBLoggerClient
Traceback (most recent call last):
  File "ideskmain\clientlogging.pyo", line 60, in setup
  File "ideskmain\clientlogging.pyo", line 92, in __init__
  File "ideskmain\logsdb.pyo", line 105, in setup
  File "ideskmain\clientplat.pyo", line 103, in get_machine_name
LookupError: unknown encoding: cp65001
INFO:root:Registering <class isyncd.win.drop_target.DropTarget at 0x06745A40>
INFO:root:Registering runtime classes' factories: ['{47C47D92-DB55-4B67-8B1D-24C04FD9966F}']
CRITICAL:root:while creating Client object
Traceback (most recent call last):
  File "ideskmain\client.pyo", line 987, in client_gevent_runner
  File "ideskutils\gevent_itc.pyo", line 120, in wrapper
  File "ideskutils\gevent_itc.pyo", line 29, in wrapper
  File "ideskmain\client.pyo", line 60, in __init__
  File "ideskmain\client.pyo", line 755, in __update_tooltip_text
  File "ideskmain\clientplat.pyo", line 103, in get_machine_name
LookupError: unknown encoding: cp65001
#2

Hey @WeirdoShaw!

Thanks for reaching out. Could you kindly email us at support@insynchq.com with your log files and a link to this post so our engineers can take a closer look? :slight_smile: You can learn how to get your log files here.

#3

i have the same error any solution ?

#4

My issue was solved in version 1.5.1.37343.

1 Like
#5

Great to hear @WeirdoShaw!