Insync Crashing on El Capitan

deetox · June 11, 2015, 3:00am

I know its really fresh of the press and am a super early adopter but having issues with Insync not launching on the new OS. All other apps work well. I have pasted the error below:

6/9/15 10:35:18.729 AM Insync[800]: objc[800]: Class WebAnimationController is implemented in both /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebKitLegacy.framework/Versions/A/WebKitLegacy and /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit. One of the two will be used. Which one is undefined.
6/9/15 10:35:18.909 AM Insync[800]: Insync Error

Hopefully this is a quick fix that can be done. I love Insync and is key to my workflow so hopefully this can be sorted out soon.

Cheers
Dinesh

jaduenas · June 9, 2015, 8:36am

Hi @deetox what OS are you using so I can tag the right engineer for this. Thank you

deetox · June 9, 2015, 9:35am

Mac OS 10.11 El Capitan

Mark_Arcuri · June 9, 2015, 10:23am

Same on my end. On two machines… both running El Capitan OS X 10.11.

Thanks!
Mark.

Nauman_Maan · June 9, 2015, 4:33pm

NOT RUNNING on Mac OS X El Capitan

Jielun_Cai · June 10, 2015, 1:38am

Same here, on El Capitan OS X 10.11

jaduenas · June 10, 2015, 7:00am

@jimperio please check this out

jimperio · June 10, 2015, 7:19am

Hey guys, thanks for the report, I’ll be checking this out and will update this thread as soon as we have anything!

malcobev · June 10, 2015, 9:03am

Same for me on El Capitan. It installed without a hitch, but doesn’t run.

sman591 · June 11, 2015, 4:05am

Same here, OS X 10.11 El Capitan

Nauman_Maan · June 11, 2015, 11:42am

Can we have an update on this please when it will be fixed?

varnent · June 13, 2015, 7:27pm

Same problem here. Any updates?

jimperio · June 15, 2015, 6:34am

Hello everyone, we are now just doing final testing on a fix for this issue. It will be included in the next version of Insync, which will be available here on the forums by tomorrow at the latest. Thank you all for the reports!

Jason_Daemon · June 18, 2015, 1:19pm

The new versions still does not launch for me. I removed the old version and deleted the insync directory from Application Support. I get the following console message:

6/18/15 9:17:06.635 AM Insync[7543]: objc[7543]: Class WebAnimationController is implemented in both /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebKitLegacy.framework/Versions/A/WebKitLegacy and /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit. One of the two will be used. Which one is undefined.
6/18/15 9:17:06.823 AM Insync[7543]: Insync Error

And the typical ‘Insync Error’ error.

jimperio · June 19, 2015, 1:18am

@Jason_Daemon Could you try running Insync via Terminal so that we can inspect the exact error message? That is, open Terminal, paste in the following, and press Enter:

/Applications/Insync.app/Contents/MacOS/Insync

Thanks!

Could the others running El Capitan also try the new version to see whether it now works? Thank you very much.

Jason_Daemon · June 19, 2015, 4:12pm

Jasons-Mac-Pro:~ jason$ /Applications/Insync.app/Contents/MacOS/Insync
objc[11967]: Class WebAnimationController is implemented in both /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebKitLegacy.framework/Versions/A/WebKitLegacy and /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit. One of the two will be used. Which one is undefined.
Traceback (most recent call last):
File “/Applications/Insync.app/Contents/Resources/boot.py”, line 43, in
_run()
File “/Applications/Insync.app/Contents/Resources/boot.py”, line 38, in _run
exec(compile(source, path, ‘exec’), globals(), globals())
File “/Applications/Insync.app/Contents/Resources/boot.py”, line 1, in
import main
File “main.pyo”, line 23, in
File “isyncd/mac/controller.pyo”, line 18, in
File “isyncd/mac/platform_impl.pyo”, line 13, in
ImportError: cannot import name LSSharedFileListCopySnapshot
2015-06-19 12:11:14.524 Insync[11967:4837632] Insync Error

Jason_Daemon · June 22, 2015, 1:49pm

Just installed the recent 1.2.13.35166 build and all is well! Thank you!

jimperio · June 23, 2015, 5:54am

@Jason_Daemon Glad to hear it!

Jielun_Cai · June 24, 2015, 1:37am

works well, thank you.

eloy · June 27, 2015, 5:39pm

I’m just finish to install the latest version of the el capitan, and download the Insync from the site (version: 1.2.13.35166) but when i try to add my account the app crash. Here is the log (changed ids and email for ??):

INFO     2015-06-27 14:31:32,876 [ipclistener:install_daemon:99] Starting FS Events Daemon
INFO     2015-06-27 14:31:32,879 [ipclistener:install_daemon:104] Daemon versions: 1.8(plist) and 1.8(app)
INFO     2015-06-27 14:31:32,916 [ipclistener:install_daemon:99] Starting FS Events Daemon
INFO     2015-06-27 14:31:32,921 [controller:checkBundle:237] Starting bundle check
INFO     2015-06-27 14:31:32,925 [ipclistener:install_daemon:104] Daemon versions: 1.8(plist) and 1.8(app)
INFO     2015-06-27 14:31:32,928 [ipclistener:getDaemonConnection:159] Daemon is not alive, retrying after 1 second.
INFO     2015-06-27 14:31:32,928 [ipclistener:install_daemon:99] Starting FS Events Daemon
INFO     2015-06-27 14:31:32,933 [ipclistener:install_daemon:104] Daemon versions: 1.8(plist) and 1.8(app)
INFO     2015-06-27 14:31:32,937 [ipclistener:getDaemonConnection:159] Daemon is not alive, retrying after 1 second.
INFO     2015-06-27 14:31:33,933 [ipclistener:install_daemon:99] Starting FS Events Daemon
INFO     2015-06-27 14:31:33,934 [ipclistener:install_daemon:104] Daemon versions: 1.8(plist) and 1.8(app)
WARNING  2015-06-27 14:31:37,091 [_util:execute_apple_script:141] Error while executing 'tell application "Finder" to inject InsyncPlugin': '29:48: execution error: Finder got an error: A privilege violation occurred. (-10004)\n'
INFO     2015-06-27 14:31:37,095 [controller:starterMethods:228] Done start client
INFO     2015-06-27 14:32:39,050 [_updater:_run:113] No updater available.
INFO     2015-06-27 14:32:49,429 [gdsyncer:setup_new_account:169] Setting up GDUser(id=u'????', email=u'????', name=u'?????').
INFO     2015-06-27 14:32:50,723 [gdworks:__init_files:93] Initializing list of files.
INFO     2015-06-27 14:32:51,886 [gdworks:_update_file:1727] Insync Receipt received for u'?????'.
Fatal Python error: Segmentation fault

Current thread 0xb2dbb000:
  File "isyncd/mac/platform_impl.pyo", line 231 in _add_shortcut_item
  File "isyncd/mac/platform_impl.pyo", line 154 in add_shortcut_item
  File "isyncd/mac/_util.pyo", line 32 in wrapper
  File "threading.pyo", line 763 in run
  File "threading.pyo", line 810 in __bootstrap_inner
  File "threading.pyo", line 783 in __bootstrap

Thread 0xb29b9000:
  File "isyncd/mac/_util.pyo", line 66 in callAndReturn
  File "isyncd/mac/_util.pyo", line 74 in exec_in_main_thread
  File "isyncd/mac/_util.pyo", line 79 in wrapper
  File "isyncd/mac/_folder_icons.pyo", line 60 in __process
  File "threading.pyo", line 763 in run
  File "threading.pyo", line 810 in __bootstrap_inner
  File "threading.pyo", line 783 in __bootstrap

Thread 0xb25b7000:
  File "threading.pyo", line 340 in wait
  File "Queue.pyo", line 168 in get
  File "isyncd/mac/_icon_badging.pyo", line 50 in refresh_finder
  File "threading.pyo", line 763 in run
  File "threading.pyo", line 810 in __bootstrap_inner
  File "threading.pyo", line 783 in __bootstrap

Thread 0xb1b29000:
  File "isyncd/mac/ipclistener.pyo", line 90 in startServer
  File "isyncd/mac/_util.pyo", line 32 in wrapper
  File "threading.pyo", line 763 in run
  File "threading.pyo", line 810 in __bootstrap_inner
  File "threading.pyo", line 783 in __bootstrap

Thread 0xb1727000:
  File "SocketServer.pyo", line 155 in _eintr_retry
  File "SocketServer.pyo", line 236 in serve_forever
  File "isyncd/mac/ipclistener.pyo", line 408 in __serve
  File "threading.pyo", line 763 in run
  File "threading.pyo", line 810 in __bootstrap_inner
  File "threading.pyo", line 783 in __bootstrap

Thread 0xb1325000:
  File "threading.pyo", line 340 in wait
  File "Queue.pyo", line 168 in get
  File "isyncd/mac/fswatcher.pyo", line 131 in _collect
  File "threading.pyo", line 763 in run
  File "threading.pyo", line 810 in __bootstrap_inner
  File "threading.pyo", line 783 in __bootstrap

Thread 0xb0f23000:
  File "isyncd/mac/fswatcher.pyo", line 101 in _process
  File "isyncd/mac/_util.pyo", line 32 in wrapper
  File "threading.pyo", line 763 in run
  File "threading.pyo", line 810 in __bootstrap_inner
  File "threading.pyo", line 783 in __bootstrap

Thread 0xb061b000:
  File "isyncd/mac/_util.pyo", line 66 in callAndReturn
  File "isyncd/mac/_util.pyo", line 74 in exec_in_main_thread
  File "isyncd/mac/_util.pyo", line 79 in wrapper
  File "ideskui/htmlui.pyo", line 32 in call_js
  File "ideskui/appui.pyo", line 407 in __update_account
  File "ideskui/appui.pyo", line 333 in __on_account_added
  File "gevent/greenlet.pyo", line 390 in run

Thread 0xa1867214:
  File "main.pyo", line 44 in main
  File "/Applications/Insync.app/Contents/Resources/boot.py", line 3 in <module>
  File "/Applications/Insync.app/Contents/Resources/__boot__.py", line 38 in _run
  File "/Applications/Insync.app/Contents/Resources/__boot__.py", line 43 in <module>
Segmentation fault: 11