[FIXED] InSync crashing when "open window app" is selected in tray button (Debian 11)

Bugs and issues Linux
#11

The newer builds still crash in Debian 11.
Version 3.7.6 working fine.

1 Like
#12

@jander @spyrostheodoridis Thank you for the feedback and my apologies for the persistent issue on 3.7.8.

Could you please email your logs.db and out.txt files to support@insynchq.com with the link to this post, if you have not? We will look into the crashing issues so we can line up a permanent fix for it.

#13

Hello! For Debian 11 (Bullseye) users who tried the v3.7.8, could you please download this again? https://www.insynchq.com/downloads

For reference, the previous release I posted provided a Buster build instead of Bullseye, and this might be a factor as to why some users have reported that it’s not working as expected. We truly apologize for overlooking this detail.

Let us know how it goes! @jander @finotti

#14

I got insync_3.7.8.50362-focal_amd64.deb from here and it is working fine on Debian 11. The packages for xenial and bionic still crash.

I didn’t send the logs… Where can I find logs.db and out.txt? If they still matter I’ll be happy to help.

Anyway, the issue seems to be solved.

#15

Can we get an rpm to test this? I’m on opensuse tumbleweed.

1 Like
#16

Hi @klm,

I’ll raise this to our engineer. Is it related to openSUSE Leap 15.4 Support by any chance?

#17

Hi @jander,

You may still send your logs.db and out.txt files. Apologies for not including this in the previous replies; the logs can be found in ~/.config/Insync.

#18

Doesn’t seem like it. My error is pretty much like this one, insync will load into the tray but will crash if I try to open it. I’m using the insync repo (http://yum.insync.io/opensuse-tumbleweed/rolling/) but it’s still at 3.7.0.

#19

@klm Gotcha, will update you once I have more info from our team :slight_smile:

#20

@klm Btw, could you run insync start --no-daemon and send the output either here or via email (support@insynchq.com)? Thanks :slight_smile:

#21

Hi Mia. I can confirm that insync_3.7.8.50362-focal_amd64.deb works fine on Debian 11 Bullseye

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#22

Sure, I’ve replied via email.

#23

Hey all,

For those of you experiencing the crashing issue on Ubuntu/PopOS/ElementaryOS, please give this version a try: New Insync version: 3.7.9

#24

For Debian 11 users, please do check out the same forums post above – we have updated it with the Bullseye build :slight_smile: Thank you!

#25

I’ve just test insync_3.7.9.50368-bullseye_amd64.deb on Debian Sid/Unstable and the interface still crashes.

I will email the log files.

#26

Thank you for trying it out for us, @finotti and for sending the log files.

#27

I’m running v3.7.9-50368 on Debian 11 and it is doing just fine. No crashes.

It was installed with apt.

#28

Thank you very much @jander for the feedback!

#29

Ubuntu 18.04 got fixed by 3.7.9 from PPA.

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#30

3.7.9 working in OpenSUSE Tumbleweed also.

2 Likes