[FIXED] InSync crashing when "open window app" is selected in tray button (Debian 11)

Bugs and issues Linux
#1

Insync seems to be working correctly, except when I try to open its window. There was no problem two days ago.

insync show also fails.

I’m running Insync 3.7.7 (from apt repositories) in Debian 11.

Error:

Failed to create OpenGL context for format QSurfaceFormat(version 2.0, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize 24, redBufferSize -1, greenBufferSize -1, blueBufferSize -1, alphaBufferSize -1, stencilBufferSize 8, samples 0, swapBehavior QSurfaceFormat::DefaultSwapBehavior, swapInterval 1, colorSpace QSurfaceFormat::DefaultColorSpace, profile  QSurfaceFormat::NoProfile) 
Fatal Python error: Aborted

(many lines cut off)

Current thread 0x00007f465121c740 (most recent call first):
  File "idesklinux/htmlui_impl.py", line 96 in show
  File "idesklinux/qtutil.py", line 55 in wrapper
  File "ideskui/htmlui.py", line 73 in show
  File "ideskcore/insync_core.py", line 104 in show_app_dialog
  File "ideskcore/insync_core.py", line 101 in on_tray_icon_click
  File "idesklinux/statusmenu_impl.py", line 46 in on_activation
  File "idesklinux/app.py", line 85 in start
  File "idesklinux/app.py", line 90 in run
  File "insynclinux/gui/cli.py", line 94 in start
  File "site-packages/click/core.py", line 760 in invoke
  File "site-packages/click/core.py", line 1404 in invoke
  File "site-packages/click/core.py", line 1657 in invoke
  File "site-packages/click/core.py", line 1055 in main
  File "site-packages/click/core.py", line 1130 in __call__
  File "insynclinux/gui/insync.py", line 19 in <module>
Still crashing for me
#2

This started happenning to me, too. Out of nothing. Ubuntu 18.04 with upstream kernel and Mesa 22.

#3

Here’s more info: 20.04 Insync GUI (version 3.7.7.50360) crashes . It is a known bug. Downgrading to 3.7.6 should help.

1 Like
#4

Hey @peci1 and @jander,

A fix has been lined up for the Debian 11 crashing issue on 3.7.7! We’re running a few more tests to ensure that we have a smooth release :slight_smile:

#5

Same here (Insync version 3.7.7.50360 on Ubuntu 20.04)

1 Like
#6

Hi @spyrostheodoridis !

Could you send the output of:
lsb_release -c
apt-cache policy insync

Thank you!

#7

FWIW, I am having the same problem with Debian Sid.

$ lsb_release -c
Codename:       sid

$ apt-cache policy insync
insync:
  Installed: 3.7.7.50360-buster
  Candidate: 3.7.7.50360-buster
  Version table:
 *** 3.7.7.50360-buster 500
        500 http://apt.insync.io/debian buster/non-free amd64 Packages
        100 /var/lib/dpkg/status

Downgrading to 3.7.6 works.

#8

Hey all, please give these builds a try and let us know if the crashing issue persists:

Insync 3.7.8 for Linux users

#9

Hi Mia,
here’s the output:
$ lsb_release -c
Codename: focal
apt-cache policy insync
insync:
Installed: 3.7.7.50360-focal
Candidate: 3.7.7.50360-focal
Version table:
*** 3.7.7.50360-focal 500
500 http://apt.insync.io/ubuntu focal/non-free amd64 Packages
100 /var/lib/dpkg/status

#10

Hi Mia,
the problem still persists even after the 3.7.8 update.
Spyros

#11

The newer builds still crash in Debian 11.
Version 3.7.6 working fine.

1 Like
#12

@jander @spyrostheodoridis Thank you for the feedback and my apologies for the persistent issue on 3.7.8.

Could you please email your logs.db and out.txt files to support@insynchq.com with the link to this post, if you have not? We will look into the crashing issues so we can line up a permanent fix for it.

#13

Hello! For Debian 11 (Bullseye) users who tried the v3.7.8, could you please download this again? https://www.insynchq.com/downloads

For reference, the previous release I posted provided a Buster build instead of Bullseye, and this might be a factor as to why some users have reported that it’s not working as expected. We truly apologize for overlooking this detail.

Let us know how it goes! @jander @finotti

#14

I got insync_3.7.8.50362-focal_amd64.deb from here and it is working fine on Debian 11. The packages for xenial and bionic still crash.

I didn’t send the logs… Where can I find logs.db and out.txt? If they still matter I’ll be happy to help.

Anyway, the issue seems to be solved.

#15

Can we get an rpm to test this? I’m on opensuse tumbleweed.

1 Like
#16

Hi @klm,

I’ll raise this to our engineer. Is it related to openSUSE Leap 15.4 Support by any chance?

#17

Hi @jander,

You may still send your logs.db and out.txt files. Apologies for not including this in the previous replies; the logs can be found in ~/.config/Insync.

#18

Doesn’t seem like it. My error is pretty much like this one, insync will load into the tray but will crash if I try to open it. I’m using the insync repo (http://yum.insync.io/opensuse-tumbleweed/rolling/) but it’s still at 3.7.0.

#19

@klm Gotcha, will update you once I have more info from our team :slight_smile:

#20

@klm Btw, could you run insync start --no-daemon and send the output either here or via email (support@insynchq.com)? Thanks :slight_smile: