InSync deletes files randomily

Hi, I use paid version of InSync on 2 computers and few android devices. I realised, that for weeks (!!) InSync randomily deletes files that I have on OneDrive. This deleting happens around 4AM (when I am sleeping) and means I can find those files in OneDrive web trash. That’s totally unacceptable as I use OneDrive in my business! Help me recover lost files and repair it.

Hi @Tom_K,

You can recover the lost files in two ways: via OneDrive web trash and/or your local folder’s trash folder. Please also send your log files to with the link to this post. Include the following:

  • logs.db
  • out.txt
  • Name of files/folders that were deleted

Please comment on this thread once you’ve sent the requested information so I can cross-check our tickets if it has come through.

Thank you and apologies for this huge issue!