Insync doesn't start

razze · July 18, 2021, 10:53am

Hey running manjaro here, had a look around, but didn’t find a fix.
I’ve tried deleting the .cache/fontcache folder and the .config/Insync folder

insync start --no-daemon 2>&1                                                                                                                                                          

** (process:20664): WARNING **: 12:40:19.541: Failed to load shared library 'libnotify.so.4' referenced by the typelib: /usr/lib/libgdk_pixbuf-2.0.so.0: undefined symbol: g_task_set_name
QXcbIntegration: Cannot create platform OpenGL context, neither GLX nor EGL are enabled
QApplication: invalid style override passed, ignoring it.
    Available styles: Windows, Fusion
INFO     2021-07-18 12:40:19,736 [mainlogs:_log_run:139] Core(app_version=3.4.2.40983, platform=Linux-x86_64-manjaro/21.1.0) initialized
Fatal Python error: Segmentation fault

Thread 0x00007fddeaefe640 (most recent call first):
  File "concurrent/futures/thread.py", line 78 in _worker
  File "threading.py", line 865 in run
  File "threading.py", line 917 in _bootstrap_inner
  File "threading.py", line 885 in _bootstrap

Thread 0x00007fddeb6ff640 (most recent call first):
  File "ideskcore/mainlogs.py", line 219 in _prune_logs
  File "threading.py", line 865 in run
  File "threading.py", line 917 in _bootstrap_inner
  File "threading.py", line 885 in _bootstrap

Thread 0x00007fddf995b640 (most recent call first):
  File "threading.py", line 296 in wait
  File "concurrent/futures/_base.py", line 427 in result
  File "idesklinux/qtutil.py", line 48 in invoke_in_qt_thread
  File "idesklinux/qtutil.py", line 57 in wrapper
  File "ideskui/htmlui.py", line 31 in __init__
  File "ideskui/appui.py", line 66 in __init__
  File "ideskcore/core.py", line 79 in _init
  File "ideskcore/mainbase.py", line 14 in init
  File "ideskcore/core.py", line 146 in init
  File "asyncio/events.py", line 88 in _run
  File "asyncio/base_events.py", line 1775 in _run_once
  File "asyncio/base_events.py", line 539 in run_forever
  File "ideskasync/coreloop.py", line 274 in run_loop
  File "threading.py", line 865 in run
  File "threading.py", line 917 in _bootstrap_inner
  File "threading.py", line 885 in _bootstrap

Thread 0x00007fddfa15c640 (most recent call first):
  File "threading.py", line 296 in wait
  File "concurrent/futures/_base.py", line 427 in result
  File "idesklinux/main.py", line 45 in start_core
  File "threading.py", line 865 in run
  File "threading.py", line 917 in _bootstrap_inner
  File "threading.py", line 885 in _bootstrap

Current thread 0x00007fde130c0740 (most recent call first):
  File "idesklinux/main.py", line 74 in start
  File "idesklinux/main.py", line 79 in main
  File "idesklinux/cli.py", line 90 in start
  File "site-packages/click/core.py", line 610 in invoke
  File "site-packages/click/core.py", line 1066 in invoke
  File "site-packages/click/core.py", line 1259 in invoke
  File "site-packages/click/core.py", line 782 in main
  File "site-packages/click/core.py", line 829 in __call__
  File "insync.py", line 19 in <module>
[1]    20663 segmentation fault (core dumped)  insync start --no-daemon 2>&1

mia · July 19, 2021, 6:24am

Hey @razze! Let me send this to our engineers and I’ll get back to you accordingly!

mia · July 19, 2021, 6:42am

Hi @razze Could you run ls -alh /usr/lib/insync and send the output here? If you’re more comfortable sharing it via email, you can send it to support@insynchq.com with the link to this post!

razze · September 19, 2021, 11:32pm

I’ve reinstalled my system and insync. Kept the old home partition.

Now this error is back

mia · September 20, 2021, 3:51am

Hi! Could you share your OS and current Insync version?

Please also send your logs.db and out.txt files to support@insynchq.com with the link to this post.

Kurt_Ko · September 23, 2021, 3:22am

Hi @razze

Can you try deleting the .cache/fontcache folder again? Let us know if it fixes your issue

razze · September 23, 2021, 11:42pm

I don’t have such a folder, I do have ~/.cache/fontconfig

mia · September 26, 2021, 3:10pm

@razze Let me check if that’s the folder you would be deleting.

Kurt_Ko · September 27, 2021, 3:38am

Hi @razze

Yes, can you try deleting the ~/.cache/fontconfig instead? Let us know if it fixes your issue

razze · September 27, 2021, 6:05am

Doesn’t help. I’ve moved the folder and ran insync start --no-daemon which still errors.

Seems to be the same:

insync start --no-daemon                                                  ─╯

** (process:3506): WARNING **: 08:03:38.243: Failed to load shared library 'libnotify.so.4' referenced by the typelib: /usr/lib/libgdk_pixbuf-2.0.so.0: undefined symbol: g_task_set_name
QXcbIntegration: Cannot create platform OpenGL context, neither GLX nor EGL are enabled
INFO     2021-09-27 08:03:38,540 [mainlogs:_log_run:139] Core(app_version=3.5.3.50123, platform=Linux-x86_64-manjaro/21.1.4) initialized
WARNING  2021-09-27 08:03:38,559 [base_events:_run_once:1771] Executing <Task pending coro=<init() running at ideskcore/core.py:146> wait_for=<Task pending coro=<SettingsMain._load_settings() running at ideskcore/mainsettings.py:170> cb=[_log_tb_after_delay() at ideskasync/coreloop.py:303, <TaskWakeupMethWrapper object at 0x7fb91474ad38>()] created at ideskcore/mainsettings.py:148> cb=[_log_tb_after_delay() at ideskasync/coreloop.py:303, _chain_future.<locals>._call_set_state() at asyncio/futures.py:355] created at asyncio/events.py:88> took 0.135 seconds
/usr/lib/gvfs/libgvfscommon.so: undefined symbol: g_task_set_name
Failed to load module: /usr/lib/gio/modules/libgvfsdbus.so
INFO     2021-09-27 08:03:38,621 [inotify_manager:__init__:132] INotifyManager FS_ENCODING: utf-8
INFO     2021-09-27 08:03:38,621 [fswatcher:_start:57] LinuxFSWatcher._start
INFO     2021-09-27 08:03:38,622 [inotify_manager:_pull_loop:319] Inotify loop enter
Fatal Python error: Segmentation fault

Thread 0x00007fb6f3fff640 (most recent call first):
  File "ideskheadless/fswatcher.py", line 54 in _poll_devices
  File "threading.py", line 865 in run
  File "threading.py", line 917 in _bootstrap_inner
  File "threading.py", line 885 in _bootstrap

Thread 0x00007fb718ff8640 (most recent call first):
  File "threading.py", line 296 in wait
  File "queue.py", line 170 in get
  File "ideskheadless/fswatcher.py", line 195 in sync
  File "threading.py", line 865 in run
  File "threading.py", line 917 in _bootstrap_inner
  File "threading.py", line 885 in _bootstrap

Thread 0x00007fb7197f9640 (most recent call first):
  File "ideskheadless/inotify_manager.py", line 330 in _pull_loop
  File "threading.py", line 865 in run
  File "threading.py", line 917 in _bootstrap_inner
  File "threading.py", line 885 in _bootstrap

Thread 0x00007fb719ffa640 (most recent call first):
  File "concurrent/futures/thread.py", line 78 in _worker
  File "threading.py", line 865 in run
  File "threading.py", line 917 in _bootstrap_inner
  File "threading.py", line 885 in _bootstrap

Thread 0x00007fb71a7fb640 (most recent call first):
  File "concurrent/futures/thread.py", line 78 in _worker
  File "threading.py", line 865 in run
  File "threading.py", line 917 in _bootstrap_inner
  File "threading.py", line 885 in _bootstrap

Thread 0x00007fb71affc640 (most recent call first):
  File "concurrent/futures/thread.py", line 78 in _worker
  File "threading.py", line 865 in run
  File "threading.py", line 917 in _bootstrap_inner
  File "threading.py", line 885 in _bootstrap

Thread 0x00007fb71b7fd640 (most recent call first):
  File "concurrent/futures/thread.py", line 78 in _worker
  File "threading.py", line 865 in run
  File "threading.py", line 917 in _bootstrap_inner
  File "threading.py", line 885 in _bootstrap

Thread 0x00007fb71bffe640 (most recent call first):
  File "concurrent/futures/thread.py", line 78 in _worker
  File "threading.py", line 865 in run
  File "threading.py", line 917 in _bootstrap_inner
  File "threading.py", line 885 in _bootstrap

Thread 0x00007fb90cdf5640 (most recent call first):
  File "concurrent/futures/thread.py", line 78 in _worker
  File "threading.py", line 865 in run
  File "threading.py", line 917 in _bootstrap_inner
  File "threading.py", line 885 in _bootstrap

Thread 0x00007fb90d636640 (most recent call first):
  File "ideskcore/mainlogs.py", line 219 in _prune_logs
  File "threading.py", line 865 in run
  File "threading.py", line 917 in _bootstrap_inner
  File "threading.py", line 885 in _bootstrap

Thread 0x00007fb90effd640 (most recent call first):
  File "threading.py", line 296 in wait
  File "concurrent/futures/_base.py", line 427 in result
  File "idesklinux/qtutil.py", line 48 in invoke_in_qt_thread
  File "idesklinux/qtutil.py", line 57 in wrapper
  File "ideskui/htmlui.py", line 31 in __init__
  File "ideskui/appui.py", line 66 in __init__
  File "ideskcore/core.py", line 79 in _init
  File "ideskcore/mainbase.py", line 14 in init
  File "ideskcore/core.py", line 146 in init
  File "asyncio/events.py", line 88 in _run
  File "asyncio/base_events.py", line 1775 in _run_once
  File "asyncio/base_events.py", line 539 in run_forever
  File "ideskasync/coreloop.py", line 274 in run_loop
  File "threading.py", line 865 in run
  File "threading.py", line 917 in _bootstrap_inner
  File "threading.py", line 885 in _bootstrap

Thread 0x00007fb90f7fe640 (most recent call first):
  File "threading.py", line 296 in wait
  File "concurrent/futures/_base.py", line 427 in result
  File "idesklinux/main.py", line 45 in start_core
  File "threading.py", line 865 in run
  File "threading.py", line 917 in _bootstrap_inner
  File "threading.py", line 885 in _bootstrap

Current thread 0x00007fb92cf89740 (most recent call first):
  File "idesklinux/main.py", line 74 in start
  File "idesklinux/main.py", line 79 in main
  File "idesklinux/cli.py", line 90 in start
  File "site-packages/click/core.py", line 610 in invoke
  File "site-packages/click/core.py", line 1066 in invoke
  File "site-packages/click/core.py", line 1259 in invoke
  File "site-packages/click/core.py", line 782 in main
  File "site-packages/click/core.py", line 829 in __call__
  File "insync.py", line 19 in <module>
[1]    3505 segmentation fault (core dumped)  insync start --no-daemon

Kurt_Ko · September 27, 2021, 8:29am

Hi @razze

Can you send us the output of ls -alh ~/.cache ?

razze · September 27, 2021, 3:51pm

I’ve send it via email

mia · September 28, 2021, 2:14am

Got this, and have forwarded it to @Kurt_Ko

Jan_Voss · December 22, 2021, 12:49pm

Is there a solution yet? I got the exact same error since today. @Kurt_Ko

mia · December 23, 2021, 6:18am

Hi @Jan_Voss,

Could you also send us the output of ls -alh ~/.cache to support@insynchq.com with the link to this post? Please also send your logs.db and out.txt which should be in ~/.config/Insync.

From the user, it seems like the app works on Wayland but not on an x11 session.

mia · December 24, 2021, 7:23am

Hi all - here’s a further update from @Jan_Voss (thank you!)

I have already figured out that there seems to be an issue with the gnome extension https://extensions.gnome.org/extension/615/appindicator-support/
If it is running, I get the error. It also stopped showing the indicator icon of Insync.
If I turn it off, I can start Insync (without seeing a status indicator).

^I have forwarded this to our engineers and await the next steps in order to deploy a fix for this

testare · February 10, 2023, 7:22pm

Any update on this? I have Insync starts, but the window is blank, and I have a similar error message. I’m running on arch linux.

mia · February 13, 2023, 5:54am

@testare Please send the full output of insync start --no-daemon to support@insynchq.com. Do include your logs.db and out.txt which should be found in ~/.config/Insync.

Thank you!

mia · July 24, 2023, 6:05am