Insync doesn't sync file from google drive to local machine

Bugs and issues Linux
#1

Hello,

I’m running insync 1.3.3.36056 on Ubuntu 15.10 and I just started noticing that some files are not syncing from a shared google drive directory. when I click on the insync system tray icon I see that the file was updated by a team member but the file doesn’t exist on my local disk. I’ve tried stopping and restarting insync but see no difference. It’s been at least 30 min and I see no activity with insync. I’ve tried pausing and restarting sync within the insync client without success as well. Also no errors, actions-required or incoming shares.

What else can I check or try?

#2

I just downloaded the file via the web interface for google drive and placed it in the correct folder. When I look now in the web interface I see a second file with the exact same file name as the file not being downloaded showing created by me.

#3

Possibly the problem is that the file was named filename(2).txt on my local system but no file with that name existed in google drive. I’ve renamed this file locally and I don’t see any activity in my feed related to it.

#4

Hi @Edward_Clay thank you for the updates, I will tag our engineer @lpugoy in this and he will get back to you :smile:

#5

@Edward_Clay: Do you have the “Sync new children of partial folders” option checked? You can see it by going to the selective sync interface of your account.