Insync doesn't work on Fedora 43 KDE X11

Bugs and issues
1

Hi,

I am using Insync 3.9.8.60034 on Fedora 43. I am currently on KDE Plasma (X11) and the application is not syncing. I cannot open the GUI and the CLI seems disconnected from the core.

Interestingly, the same version worked perfectly on Gnome Shell on this machine. The issue only appeared after switching to (or using) the KDE environment.

When I run insync start --no-daemon, the logs show that the Core initializes and settings are loaded successfully:

PlaintextINFO [mainlogs:_log_run:130] Core(app_version=3.9.8.60034, platform=Linux-x86_64-fedora/43) initialized INFO [mainsettings:_load_settings:236] Loaded settings, machine fingerprint = ...

However, even with the process running, any command like insync status or insync show returns: "Insync doesn't seem to be running. Start it first."

It seems the communication socket is not being created or recognized specifically in the KDE environment. I have already tried killing all processes and restarting, but the CLI still fails to connect to the running core.

Any ideas on why this happens only on KDE (X11) and how to fix it for Fedora 43?

Thanks.

2

Hello @Bobses! My most sincere apologies for the trouble.

Could you please send the following to support@insynchq.com:

  • the full output of the insync start --no-daemon output
  • logs.db and out.txt files from ~/.config/Insync

Please include the link to this Forums post. Thank you!

Mia

3

Hello,

Everything seems to work fine now. I will send you the logs when the issue occurs again.

Thank you!

1 Like
4

Hello @mia,

The issue is happening again. I sent the requested files to support@insynchq.com.

Thank you!

1 Like
5

Thanks you @Bobses, I got your email and will acknowledge it accordingly. :slight_smile:

6

Hello @mia,

Is there any news regarding my issue? The application still works intermittently on my system.

7

Hi @Bobses , I will be following this up with our engineers so it can be prioritized as soon as possible.

Thank you for your patience.

1 Like