Insync Duplicating Files

#1

I seem to be getting a lot of issues where the same file gets copied many times to my drive and each time another (2) gets added to the file name. Any ideas what’s going on here?

Myfile(2).xml
Myfile(2)(2).xml
Myfile(2)(2)(2).xml
Myfile(2)(2)(2)(2).xml
Myfile(2)(2)(2)(2)(2).xml
Myfile(2)(2)(2)(2)(2)(2).xml
Myfile(2)(2)(2)(2)(2)(2)(2).xml
Myfile(2)(2)(2)(2)(2)(2)(2)(2).xml

I have a dual boot machine running windows 11 and linux syncing to the same drive, is this the reason I’m getting duplicated files?

For the most part things are working well, it seems like random files that I haven’t accessed in ages that are getting the duplications.

#2

Hi @dostler,

My apologies for the huge trouble! We’ve received a couple of duplication reports on a dual boot setup and we would like to investigate this further.

Please do send your logs to support@insynchq.com from both OSes after Insync is closed, and include the following:

  • logs.db
  • out.txt
  • data folder
  • live folder

If these are too big for an attachment, feel free to upload the files in the cloud and send us a shared link so we can download these.

#3

@dostler, I’ve had this issues for a long time. In the end, it seems things improve a lot if you avoid suspending the computers and always go for full shutdown: see Duplicates (again) [dual boot setup]

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#4

Will you please tell me how to find these files on linux and windows?

#5

Thanks for the tip! I’ll steer away from suspend until the issue is fixed.

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#6

@dostler Surely! :slight_smile:

On Linux, these files should be in ~/.config/Insync
On Windows, search for %AppData%\Insync to pull up where your logs are located :slight_smile:

#7

Hi there,
my Insync got weird suddenly. Everything was working fine in the past months (years actually), but now I have multi-duplicates… like, files being duplicated thousand of times and really fast…

image
image1389×1007 96.5 KB

image
image2277×1233 318 KB

Can anyone help me with this?

PS. I have been using Insync for 3 years now, so I know some basic issues that may happen, but this is new for me (at this scale, I mean).
I am using:
VoidLinux (6.1.9_1)
Insync: 3.8.4.50481
Accounts Connected: Onedrive Business; Google Drive; Dropbox
Thanks

#8

Hi @Geferson_Lucatelli!

Could you please confirm if you’re using any other sync apps at the same time as Insync?

Please also send your log files to support@insynchq.com with the link to this post. We would need the ff:

  • logs.db
  • out.txt
  • data folder
  • live folder

You may follow the instructions here to locate these files: https://help.insynchq.com/en/articles/1834816-locating-the-log-files

#9

HI @mia, thanks for your reply. I use Insync to sync the Onedrive directory on my Linux and the Onedrive App to sync the same directory on my Mac, but I do not use both devices at the same time.
What may be the origin of the issue is my pCloud drive mounted on my linux, where I have added the folder I sync to it. (so three sync services connected to the same folder, yeah that is crazy).
I am sending you the logs.
Cheers
Geferson

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#10

Thank you! I have responded to your email as well :slight_smile:

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