InSync fails to launch on Fedora 39

Bugs and issues Linux
#1

Hi there,

Today I realize that InSync fails to launch on my Fedora 39 workstation. It was working fine before, so perhaps an update broke something.

If I go in terminal and type insync I get:

Traceback (most recent call last):
  File "insynclinux/gui/insync.py", line 6, in <module>
  File "<frozen importlib._bootstrap>", line 983, in _find_and_load
  File "<frozen importlib._bootstrap>", line 967, in _find_and_load_unlocked
  File "<frozen importlib._bootstrap>", line 677, in _load_unlocked
  File "PyInstaller/loader/pyimod03_importers.py", line 540, in exec_module
  File "insynclinux/gui/cli.py", line 13, in <module>
  File "<frozen importlib._bootstrap>", line 983, in _find_and_load
  File "<frozen importlib._bootstrap>", line 967, in _find_and_load_unlocked
  File "<frozen importlib._bootstrap>", line 677, in _load_unlocked
  File "PyInstaller/loader/pyimod03_importers.py", line 540, in exec_module
  File "insynclinux/headless/cli.py", line 14, in <module>
  File "<frozen importlib._bootstrap>", line 983, in _find_and_load
  File "<frozen importlib._bootstrap>", line 967, in _find_and_load_unlocked
  File "<frozen importlib._bootstrap>", line 677, in _load_unlocked
  File "PyInstaller/loader/pyimod03_importers.py", line 540, in exec_module
  File "ideskheadless/app.py", line 9, in <module>
  File "<frozen importlib._bootstrap>", line 983, in _find_and_load
  File "<frozen importlib._bootstrap>", line 967, in _find_and_load_unlocked
  File "<frozen importlib._bootstrap>", line 677, in _load_unlocked
  File "PyInstaller/loader/pyimod03_importers.py", line 540, in exec_module
  File "ideskheadless/fsimpl.py", line 6, in <module>
  File "<frozen importlib._bootstrap>", line 983, in _find_and_load
  File "<frozen importlib._bootstrap>", line 967, in _find_and_load_unlocked
  File "<frozen importlib._bootstrap>", line 677, in _load_unlocked
  File "PyInstaller/loader/pyimod03_importers.py", line 540, in exec_module
  File "psutil/__init__.py", line 102, in <module>
  File "<frozen importlib._bootstrap>", line 983, in _find_and_load
  File "<frozen importlib._bootstrap>", line 967, in _find_and_load_unlocked
  File "<frozen importlib._bootstrap>", line 677, in _load_unlocked
  File "PyInstaller/loader/pyimod03_importers.py", line 540, in exec_module
  File "psutil/_pslinux.py", line 87, in <module>
AttributeError: module 'psutil_posix' has no attribute 'getpagesize'
[5803] Failed to execute script insync

Update

I can confirm that it’s just the GUI that’s not working. The incync service seems to be running fine.

#2

Hi @pizzoimpressive

Can you send us the output of uname -a and ldd --version?

#3

Hi, exactly the same thing with me at fedora 39.

insync start
Traceback (most recent call last):
File “insynclinux/gui/insync.py”, line 6, in
File “”, line 983, in _find_and_load
File “”, line 967, in _find_and_load_unlocked
File “”, line 677, in _load_unlocked
File “PyInstaller/loader/pyimod03_importers.py”, line 540, in exec_module
File “insynclinux/gui/cli.py”, line 13, in
File “”, line 983, in _find_and_load
File “”, line 967, in _find_and_load_unlocked
File “”, line 677, in _load_unlocked
File “PyInstaller/loader/pyimod03_importers.py”, line 540, in exec_module
File “insynclinux/headless/cli.py”, line 14, in
File “”, line 983, in _find_and_load
File “”, line 967, in _find_and_load_unlocked
File “”, line 677, in _load_unlocked
File “PyInstaller/loader/pyimod03_importers.py”, line 540, in exec_module
File “ideskheadless/app.py”, line 9, in
File “”, line 983, in _find_and_load
File “”, line 967, in _find_and_load_unlocked
File “”, line 677, in _load_unlocked
File “PyInstaller/loader/pyimod03_importers.py”, line 540, in exec_module
File “ideskheadless/fsimpl.py”, line 6, in
File “”, line 983, in _find_and_load
File “”, line 967, in _find_and_load_unlocked
File “”, line 677, in _load_unlocked
File “PyInstaller/loader/pyimod03_importers.py”, line 540, in exec_module
File “psutil/init.py”, line 102, in
File “”, line 983, in _find_and_load
File “”, line 967, in _find_and_load_unlocked
File “”, line 677, in _load_unlocked
File “PyInstaller/loader/pyimod03_importers.py”, line 540, in exec_module
File “psutil/_pslinux.py”, line 87, in
AttributeError: module ‘psutil_posix’ has no attribute ‘getpagesize’
[25501] Failed to execute script insync

Linux laptop 6.6.7-200.fc39.x86_64 #1 SMP PREEMPT_DYNAMIC Wed Dec 13 21:43:37 UTC 2023 x86_64 GNU/Linux>

ldd (GNU libc) 2.38
Copyright © 2023 Free Software Foundation, Inc.
This is free software; see the source for copying conditions. There is NO
warranty; not even for MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.
Written by Roland McGrath and Ulrich Drepper.

I’ve already tried pip install --upgrade psutil

#5

Linux fedora 6.6.7-200.fc39.x86_64 #1 SMP PREEMPT_DYNAMIC Wed Dec 13 21:43:37 UTC 2023 x86_64 GNU/Linux

ldd (GNU libc) 2.38
Copyright (C) 2023 Free Software Foundation, Inc.
This is free software; see the source for copying conditions.  There is NO
warranty; not even for MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.
Written by Roland McGrath and Ulrich Drepper.
#6

Hi,

I ran into the same problem. While trying to reinstall Insync, I’ve found that for whatever reason I had 2 versions (3.8.6 & 3.8.7) installed at the same time (seen dnf output below). I removed (uninstalled) both versions and reinstalled the latest (3.8.7) and now everything seems to work (including the gui).

Here’s the dnf output:

ml@ml-asus-fedora ~]$ sudo dnf remove insync
Dépendances résolues.
================================================================================
 Paquet         Architecture   Version                    Dépôt           Taille
================================================================================
Suppression:
 insync         x86_64         3.8.6.50504-fc39           @insync         354 M
 insync         x86_64         3.8.7.50507-fc39           @insync         354 M

Résumé de la transaction
================================================================================
Supprimer  2 Paquets

Espace libéré : 709 M
Voulez-vous continuer ? [o/N] : o
Test de la transaction
La vérification de la transaction a réussi.
Lancement de la transaction de test
Transaction de test réussie.
Exécution de la transaction
  Préparation           :                                                   1/1 
  Exécution du scriptlet: insync-3.8.7.50507-fc39.x86_64                    1/2 
  Suppression de        : insync-3.8.7.50507-fc39.x86_64                    1/2 
  Exécution du scriptlet: insync-3.8.6.50504-fc39.x86_64                    2/2 
  Suppression de        : insync-3.8.6.50504-fc39.x86_64                    2/2 
  Exécution du scriptlet: insync-3.8.6.50504-fc39.x86_64                    2/2 
  Vérification de       : insync-3.8.6.50504-fc39.x86_64                    1/2 
  Vérification de       : insync-3.8.7.50507-fc39.x86_64                    2/2 

Supprimé:
  insync-3.8.6.50504-fc39.x86_64         insync-3.8.7.50507-fc39.x86_64        

Terminé !
1 Like
#7

Thanks, that solved my problem! Actually, I just removed the old version and kept the latest one.

#8

That is indeed the case for me as well. The problem was introduced when updating Fedora from 6.6.6 to 6.6.7

#9

Thank you, mlaverdiere
that solved the problem!

#10

FYI, same issue for me.

It seemed I had two versions somehow in Fedora 39. I removed both and installed the Fedora 39 RPM version of Insync and now it seems to be scanning. Hopefully, it will be fine.

1 Like
#11