Insync fails to start after upgrade from xenial to bionic

After upgrade from xenial to bionic, insync fails to start:

$ insync start --no-daemon
./insync: symbol lookup error: /usr/lib/x86_64-linux-gnu/libxcb-dri3.so.0: undefined symbol: xcb_send_request_with_fds

It starts if I manually pass the environment variable but I have to do this every boot:

$ LD_PRELOAD='/usr/$LIB/libstdc++.so.6 /usr/$LIB/libgcc_s.so.1 /usr/$LIB/libxcb.so.1 /usr/$LIB/libgpg-error.so' insync start --no-daemon
ERROR: ld.so: object '/usr/$LIB/libgcc_s.so.1' from LD_PRELOAD cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object '/usr/$LIB/libgpg-error.so' from LD_PRELOAD cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object '/usr/$LIB/libgcc_s.so.1' from LD_PRELOAD cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object '/usr/$LIB/libgpg-error.so' from LD_PRELOAD cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object '/usr/$LIB/libgcc_s.so.1' from LD_PRELOAD cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object '/usr/$LIB/libgpg-error.so' from LD_PRELOAD cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object '/usr/$LIB/libgcc_s.so.1' from LD_PRELOAD cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object '/usr/$LIB/libgpg-error.so' from LD_PRELOAD cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object '/usr/$LIB/libgcc_s.so.1' from LD_PRELOAD cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object '/usr/$LIB/libgpg-error.so' from LD_PRELOAD cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object '/usr/$LIB/libgcc_s.so.1' from LD_PRELOAD cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object '/usr/$LIB/libgpg-error.so' from LD_PRELOAD cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object '/usr/$LIB/libgcc_s.so.1' from LD_PRELOAD cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object '/usr/$LIB/libgpg-error.so' from LD_PRELOAD cannot be preloaded (cannot open shared object file): ignored.
INFO     2018-09-16 11:44:39,375 [__main__insync__:main:98] insync version: 1.5.1.37343
INFO     2018-09-16 11:44:39,378 [__main__insync__:main:99] client created <ideskmain.client.Client object at 0x7f778e77fe90>
INFO     2018-09-16 11:44:39,379 [unix_socket_server_portable:start:49] unix socket server thread start
INFO     2018-09-16 11:44:39,381 [__main__insync__:main:107] starting client
INFO     2018-09-16 11:44:39,390 [fswatch:_start:532] LinuxFSWatcher._start
INFO     2018-09-16 11:44:39,392 [fswatch:_pull_loop:267] Inotify loop enter
ERROR: ld.so: object '/usr/$LIB/libgcc_s.so.1' from LD_PRELOAD cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object '/usr/$LIB/libgpg-error.so' from LD_PRELOAD cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object '/usr/$LIB/libgcc_s.so.1' from LD_PRELOAD cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object '/usr/$LIB/libgpg-error.so' from LD_PRELOAD cannot be preloaded (cannot open shared object file): ignored.
libpng warning: iCCP: known incorrect sRGB profile
ERROR: ld.so: object '/usr/$LIB/libgcc_s.so.1' from LD_PRELOAD cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object '/usr/$LIB/libgpg-error.so' from LD_PRELOAD cannot be preloaded (cannot open shared object file): ignored.
INFO     2018-09-16 11:44:39,763 [gdsyncer:sync_account:153] Syncing GDUser(id=u'110644036503577077989', email=u'<redacted>@gmail.com', name=u'<redacted>').
js: Deprecation warning: use moment.updateLocale(localeName, config) to change an existing locale. moment.defineLocale(localeName, config) should only be used for creating a new locale See http://momentjs.com/guides/#/warnings/define-locale/ for more info.
INFO     2018-09-16 11:44:45,070 [fswatch:watch:550] watch origin: /home/<redacted>/Google-Drive/<redacted>@gmail.com
INFO     2018-09-16 11:44:48,389 [fswatch:watch:550] watch origin: /home/<redacted>/Software/aims/systemimager
ERROR: ld.so: object '/usr/$LIB/libgcc_s.so.1' from LD_PRELOAD cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object '/usr/$LIB/libgpg-error.so' from LD_PRELOAD cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object '/usr/$LIB/libgcc_s.so.1' from LD_PRELOAD cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object '/usr/$LIB/libgpg-error.so' from LD_PRELOAD cannot be preloaded (cannot open shared object file): ignored.
INFO     2018-09-16 11:44:48,465 [client:__on_gd_account_added:888] GDUser(id=u'110644036503577077989', email=u'<redacted>@gmail.com', name=u'<redacted>') (existing) is now being synced.

System information:
$ insync -v
1.5.1.37343
$ lsb_release -a
No LSB modules are available.
Distributor ID: neon
Description: KDE neon Developer Edition
Release: 18.04
Codename: bionic
$ uname -r
4.15.0-34-generic

I have intel integrated graphics.

Hey @korkuvi,

Tagging our engineer @Kurt_Ko for assistance. :slight_smile:

Hi @korkuvi!

Our xenial builds are incompatible with bionic. You will have to download and reinstall Insync using this build https://d2t3ff60b2tol4.cloudfront.net/builds/insync_1.5.1.37343-artful_amd64.deb

Also, can you send me the output of ‘cat /etc/apt/sources.list.d/insync.list’?
When upgrading, you might need to update your sources.list

Thanks!

1 Like

Hi @Kurt_Ko thanks for looking into this. Here’s the output of insync.list

$ cat /etc/apt/sources.list.d/insync.list
deb http://apt.insynchq.com/ubuntu bionic non-free contrib

By re-install, do you mean remove insync and install the new build or in-place upgrade. If remove and install, will it force a re-sync of my folders? I’ve got several hundred GBs synced to my computer.

Hi @korkuvi!

Remove then install the new build. It shouldn’t force a re-sync of your folders.

Let me know if it works!

Thanks!

1 Like