InSync has started to delete files again

Bugs and issues Linux
#1

Just happened to noticed this, but for some reason InSync has started deleting files (again) - and I can’t work out why. I certainly didn’t ask it to…

The only thing I can think of is that is has something to do with symlinks: the files that went poof were all in directories that had symlinks pointing to them from outside the insync/drive root folder. The other issue I (still) have also appears to be related to symlinks: https://forums.insynchq.com/t/errors-insync-tries-to-sync-files-in-excluded-symlinked-folders/12419/5

#2

Hi @edovino,

So sorry for the trouble you experienced! :frowning: We take file deletion seriously and this may require a deeper investigation by our team. To allow us to help you better, could you send the following to support@insynchq.com with the link to this post?

  1. Log files: https://help.insynchq.com/resolving-and-reporting-issues/general/locating-the-log-files
  2. Your OS/distro
  3. Your current Insync version
  4. The exact steps you took before the file deletion occurred

Thank you!

#3

Thanks you for the quick response. I sent the files as requested.
In fact, I wasn’t doing anything with the files/directories in question - I just happened to notice that suddenly they were gone…