Insync-headless 3.0.6 starts but client cannot connect

Bugs and issues Linux
#1

Running insync-headless start --no-daemon results in the following output:

$ insync-headless start --no-daemon
INFO     2020-12-22 22:34:25,756 [mainlogs:_log_run:139] Core(app_version=3.0.6.10607, platform=Linux-x86_64-nixos/20.03.3113.d74573d8ae6) initialized
INFO     2020-12-22 22:34:25,791 [main:start_core:48] core started
INFO     2020-12-22 22:34:25,792 [unix_socket_server:start:106] unix socket server thread start

… I see that insync1000.sock exists in /tmp:

$ ls /tmp/insync*
/tmp/insync1000.sock

… but the client CLI cannot connect and presumes the server has not started:

$ insync-headless status
Insync doesn't seem to be running. Start it first.

… note that no errors are reported by the daemon running in the foreground.

It’s worth pointing out that I’ve packaged insync-headless for the NixOS Linux distribution. I don’t see why that would present any problems (the server is running fine.)

#2

Hi @pspringmeyer,

Thank you for raising this and apologies for the trouble. Let me forward this to our engineers for further investigation. Appreciate you including what your OS/setup is :slight_smile:

1 Like
#3

@mia do you have an ETA for a response? If it helps you to prioritize this, I’m a paying subscriber.

#4

Hi @pspringmeyer,

Thank you for reaching out, I have followed this up with our engineers so we can determine the cause of the issue and resolve it as soon as possible!

#5

I paid for a license and this software is not working. This is a major disruption of my workflows. I cannot recommend this software and I would like a refund please.

#6

My apologies @pspringmeyer. Please send your receipt or PayPal transaction ID to support@insynchq.com with the link to this post.

#7

Hi @pspringmeyer

Sorry for the late reply, can you send us the output of ps aux | grep insync while it’s running via insync-headless start --no-daemon?

Thanks!

#8

@Kurt_Ko

$ ps aux | grep insync
parnell  23828  0.0  0.0 217832  2804 ?        Ss   16:40   0:00 /nix/store/hrpvwkjz04s9i4nmli843hyw9z4pwhww-bash-4.4-p23/bin/bash -e /nix/store/8biw5kl4xv4qaipb05618qcwwanzm99i-unit-script-insync-headless-start
parnell  23829  0.0  0.0   4556   288 ?        S    16:40   0:00 /nix/store/8kyxcy10i2wmy3dmy0ybxiwdpc913718-insync-headless-3.0.6.10607/lib/insync-headless start --no-daemon
parnell  23830  0.6  0.0 1420748 55344 ?       Sl   16:40   0:00 /nix/store/8kyxcy10i2wmy3dmy0ybxiwdpc913718-insync-headless-3.0.6.10607/lib/insync-headless start --no-daemon
parnell  24098  0.0  0.0 217900  2232 pts/0    S+   16:42   0:00 grep insync
#9

Hi @pspringmeyer

Can you also send us the contents of /nix/store/8biw5kl4xv4qaipb05618qcwwanzm99i-unit-script-insync-headless-start?

We’ll fix this in our next release

Thanks!

#10 
$ cat /nix/store/8biw5kl4xv4qaipb05618qcwwanzm99i-unit-script-insync-headless-start 
#! /nix/store/hrpvwkjz04s9i4nmli843hyw9z4pwhww-bash-4.4-p23/bin/bash -e
/nix/store/8kyxcy10i2wmy3dmy0ybxiwdpc913718-insync-headless-3.0.6.10607/bin/insync-headless start --no-daemon