Suddenly insync is not running on PopOS with the Cosmic DE. Don’t see any error messages. Trying to manually start and then check it’s status continually states that it is not running. Tried and reinstall, still nothing. Ideas?
As an alternative I thought I would switch to insync-headless. But it says my license is expired. Not true as I have a permanent license. Maybe I need to delete all access permissions to GDrive for insync and reset them up with insync-headless?
Forget that. I see insync desktop and insync headless are completely different licenses.
Hi @cavaughan, could you please run insync start --no-daemon and send the output here?
Additionally, please run the following commands and share the output as well:
lsb_release -a
apt-cache policy insync
Thank you!
I’m not the original poster, but am having the same issue.
$ insync start --no-daemon
qt.glx: qglx_findConfig: Failed to finding matching FBConfig for QSurfaceFormat(version 2.0, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize -1, redBufferSize 1, greenBufferSize 1, blueBufferSize 1, alphaBufferSize -1, stencilBufferSize -1, samples -1, swapBehavior QSurfaceFormat::SingleBuffer, swapInterval 1, colorSpace QSurfaceFormat::DefaultColorSpace, profile QSurfaceFormat::NoProfile)
qt.glx: qglx_findConfig: Failed to finding matching FBConfig for QSurfaceFormat(version 2.0, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize -1, redBufferSize 1, greenBufferSize 1, blueBufferSize 1, alphaBufferSize -1, stencilBufferSize -1, samples -1, swapBehavior QSurfaceFormat::SingleBuffer, swapInterval 1, colorSpace QSurfaceFormat::DefaultColorSpace, profile QSurfaceFormat::NoProfile)
Could not initialize GLX
Aborted (core dumped)
$ lsb_release -a
No LSB modules are available.
Distributor ID: Pop
Description: Pop!_OS 22.04 LTS
Release: 22.04
Codename: jammy
$ apt-cache policy insync
insync:
Installed: 3.9.6.60027-focal
Candidate: 3.9.6.60027-focal
Version table:
*** 3.9.6.60027-focal 500
500 http://apt.insync.io/ubuntu focal/non-free amd64 Packages
100 /var/lib/dpkg/status
And as soon as I posted that, and then re-read it, I realized the apt setup could be “more up to date” … I changed the “focal” to “jammy” in sources.list.d/insync, and now everything works.
1 Like
Glad to hear this, @Darren_Boyd ! 
I’m having the same problem with Pop OS 24.04 (alpha 7) Cosmic DE. It worked fine in the past, it stopped launching about 3 weeks ago.
$ insync start --no-daemon
QSocketNotifier: Can only be used with threads started with QThread
/usr/lib/insync/insync: symbol lookup error: /lib/x86_64-linux-gnu/libEGL_mesa.so.0: undefined symbol: wl_display_create_queue_with_name
Greetings, I am having the same issue and tried the same things as OP.
System:
Kernel: 5.15.0-138-generic x86_64 bits: 64 compiler: gcc v: 11.4.0 Desktop: Xfce 4.18.1
tk: Gtk 3.24.33 info: xfce4-panel wm: xfwm 4.18.0 vt: 7 dm: LightDM 1.30.0
Distro: Linux Mint 21.2 Victoria base: Ubuntu 22.04 jammy
insync start --no-daemon
WARNING:root:While reading /usr/share/applications/defaults.list
Traceback (most recent call last):
File “idesklinux/application_manager.py”, line 53, in __index_default_apps
File “configparser.py”, line 697, in read
File “configparser.py”, line 1096, in _read
configparser.DuplicateOptionError: While reading from ‘/usr/share/applications/defaults.list’ [line 262]: option ‘application/xhtml+xml’ in section ‘Default Applications’ already exists
WARNING:root:While reading /usr/share/applications/defaults.list
Traceback (most recent call last):
File “idesklinux/application_manager.py”, line 70, in __index_apps_for_mimetypes
File “configparser.py”, line 697, in read
File “configparser.py”, line 1096, in _read
configparser.DuplicateOptionError: While reading from ‘/usr/share/applications/defaults.list’ [line 262]: option ‘application/xhtml+xml’ in section ‘Default Applications’ already exists
INFO 2025-04-30 19:20:54,662 [mainlogs:_log_run:130] Core(app_version=3.9.6.60027, platform=Linux-x86_64-linuxmint/21.2) initialized
WARNING 2025-04-30 19:20:54,670 [base_events:_run_once:1900] Executing <Task pending name=‘Task-9’ coro=<init() running at ideskcore/core.py:28> wait_for=<Task pending name=‘Task-10’ coro=<SettingsMain._load_settings() running at ideskcore/mainsettings.py:186> cb=[_log_tb_after_delay() at ideskasync/coreloop.py:302, <TaskWakeupMethWrapper object at 0x7f8af0980d60>()] created at ideskcore/mainsettings.py:160> cb=[_log_tb_after_delay() at ideskasync/coreloop.py:302, _chain_future.._call_set_state() at asyncio/futures.py:391] created at asyncio/events.py:80> took 3.695 seconds
WARNING 2025-04-30 19:20:56,692 [base_events:_run_once:1900] Executing <Task finished name=‘Task-10’ coro=<SettingsMain._load_settings() done, defined at ideskcore/mainsettings.py:186> exception=DBLockedError(‘The database file is currently locked (SettingsDBInstaller).’) created at ideskcore/mainsettings.py:160> took 2.022 seconds
INFO 2025-04-30 19:20:56,695 [core:init:31] DB is locked!
ERROR 2025-04-30 19:20:59,749 [base_events:default_exception_handler:1753] Task exception was never retrieved after 3.0 seconds
future: <Task finished name=‘Task-15’ coro=<SyncMain._start_syncing() done, defined at ideskcore/mainsync.py:199> exception=DBLockedError(‘The database file is currently locked (SettingsDBInstaller).’) created at ideskcore/mainsync.py:185>
source_traceback: Object created at (most recent call last):
File “threading.py”, line 937, in _bootstrap
File “threading.py”, line 980, in _bootstrap_inner
File “threading.py”, line 917, in run
File “ideskasync/coreloop.py”, line 273, in run_loop
File “asyncio/base_events.py”, line 601, in run_forever
File “asyncio/base_events.py”, line 1897, in _run_once
File “asyncio/events.py”, line 80, in _run
File “ideskcore/core.py”, line 27, in init
File “ideskcore/insync_core.py”, line 17, in init
File “ideskcore/mainsync.py”, line 185, in init
Traceback (most recent call last):
File “ideskdb/clientdb.py”, line 149, in init
File “ideskdb/clientdb.py”, line 249, in execute
sqlite3.OperationalError: database is locked
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File “ideskcore/core.py”, line 28, in init
File “ideskcore/mainbase.py”, line 14, in init
File “ideskcore/insync_core.py”, line 58, in _init
File “ideskcore/mainsync.py”, line 196, in _init
File “ideskcore/mainhttp.py”, line 118, in _init
File “ideskcore/mainsettings.py”, line 164, in _init
File “ideskcore/mainsync.py”, line 200, in _start_syncing
File “ideskcore/mainsettings.py”, line 204, in _load_settings
File “ideskcore/mainsettings.py”, line 25, in init
File “ideskdb/clientdb.py”, line 197, in init
ideskdb.clientdb.DBLockedError: The database file is currently locked (SettingsDBInstaller).
INFO 2025-04-30 19:21:00,749 [app:quit:87] quitting
INFO 2025-04-30 19:21:00,754 [app:stop:82] core stopped
INFO 2025-04-30 19:21:00,755 [app:stop:84] clean exit
lsb_release -a
No LSB modules are available.
Distributor ID: Linuxmint
Description: Linux Mint 21.2
Release: 21.2
Codename: victoria
apt-cache policy insync
insync:
Installed: 3.9.6.60027-jammy
Candidate: 3.9.6.60027-jammy
Version table:
*** 3.9.6.60027-jammy 500
500 http://apt.insync.io/mint victoria/non-free amd64 Packages
100 /var/lib/dpkg/status
Thank You for Your Help 
UPDATE: AFTER POSTING THIS - IT IMMEDIATELY STARTED WORKING!
BUT, if You see anything wrong above please let me know so I can fix it proactively.
1 Like
@luciocostap Hello! Could you send the output of these commands:
lsb_release -a
apt-cache policy insync
Thank you!
@Aaron_Camacho Glad to know it’s running! Nonetheless, I’ll forward to our engineers to make sure it’s all good
$ lsb_release -a
No LSB modules are available.
Distributor ID: Pop
Description: Pop!_OS 24.04 LTS
Release: 24.04
Codename: noble
$ apt-cache policy insync
insync:
Installed: 3.9.6.60027-noble
Candidate: 3.9.6.60027-noble
Version table:
*** 3.9.6.60027-noble 500
500 http://apt.insync.io/ubuntu noble/non-free amd64 Packages
100 /var/lib/dpkg/status
Also for context, the workaround posted here works to launch insync, but I need to do it everytime: Insync does not launch on Ubuntu 24.10 [FIXED with official installer] - #18 by Lotteriemeister
QT_QPA_PLATFORM=xcb insync start
1 Like
@luciocostap I’ve alerted our engineers regarding this issue and will update you as soon as possible.