Insync Stopped Working (for me) in September

Bugs and issues Linux
#1

I’ve been using insync for about ten years, but rarely look at the machine it is running on. Today I discovered, that it is no longer syncing to google drive. The last file that I see synced has a date of September 18.

I have a subscription to insync pro and am running on (linux) Rocky 8.9

The license email that I received says (in part):
“Login to your Pro dashboard to add accounts:
https://www.insynchq.com/pro/dashboard”

That link takes me to a “404 – Page Not Found” error.

My taskbar shows an insync icon that is grayed out.

root@t320: insync start – popped up a window that let’s me click on a button saying “add google drive”. That seemed to do nothing.

root@t320:/home/lerman/Downloads# insync account list
Insync headless is not included in your “” license. Visit https://www.insynchq.com/pricing for more info.

It appears that insync has not associated a license with my account.

I did an uninstall. Strangely, the grayed out icon is still present even after the uninstall.

Help would be appreciated.

Thanks,

Ken

#2

Apologies for the massive trouble, @Kenneth_Lerman! I can see that you have a Prime license rather than a Pro subscription. This change happened in 2017 when you requested to have your license updated.

In any case, please send your logs.db and out.txt files to support@insynchq.com with the link to this Forums post. Here’s how to locate the files requested: https://help.insynchq.com/en/articles/1834816-locating-the-log-files

Thank you!

#3

I’ve mailed the request file.

In the process, I discovered that I had insync running from two accounts: ~lerman and ~root with log files in both. I sent you two different emails – one with each set of files.

I killed the insync process and tried restarting as root. The same problem continues.

1 Like
#4

Thank you for sending the requested files, Kenneth.

I will get back to you as soon as I have more info at hand.