Insync stopped working (NSS version mismatch)

Bugs and issues
#1

After today’s update of Opensuse Tumbleweed, insync stopped working. Currently installed versions:

  • insync 3.9.2.60014.

  • mozilla-nss 3.96.1-1.2 (provides /lib64/libnss3.so)

    ~ insync start --no-daemon
    Traceback (most recent call last):
    File “insynclinux/gui/insync.py”, line 19, in
    File “click/core.py”, line 1157, in call
    File “click/core.py”, line 1078, in main
    File “click/core.py”, line 1688, in invoke
    File “click/core.py”, line 1434, in invoke
    File “click/core.py”, line 783, in invoke
    File “insynclinux/gui/cli.py”, line 146, in start
    File “PyInstaller/loader/pyimod02_importers.py”, line 385, in exec_module
    File “idesklinux/app.py”, line 12, in
    File “PyInstaller/loader/pyimod02_importers.py”, line 385, in exec_module
    File “idesklinux/platui_impl.py”, line 14, in
    File “/tmp/embedded.ie1o4b26.zip/shibokensupport/feature.py”, line 142, in _import
    File “PyInstaller/loader/pyimod02_importers.py”, line 385, in exec_module
    File “idesklinux/htmlui_impl.py”, line 6, in
    File “/tmp/embedded.ie1o4b26.zip/shibokensupport/feature.py”, line 142, in _import
    ImportError: /lib64/libnss3.so: version `NSS_3.101’ not found (required by /usr/lib/insync/libsmime3.so)
    [21499] Failed to execute script ‘insync’ due to unhandled exception!

2 Likes
#2

Hi @kusi,

Apologies for the late revert. Could you try the Fedora 38 version for now? We have received a couple of reports that this version is working. Let me know how it goes for you while we work on a better solution. Thank you!

-Mia

#3

Hi @mia

Thanks for the hint, your solution was working out for me. For now everything is fine. Would you please let me know in this chat when I can upgrade again to the most recent version? Thanks alot!

best, Kusi

2 Likes
#4

I will do, thank you @kusi!

1 Like
#5

I have same problem on Fedora 40 KDE
Where can i please subscribe so I will be notified when is this issue fixed? This topic?
Thanks

#6

Hi @mr-flibble, we update the threads whenever fixes are deployed.

Could you let me know if you’re getting a white, blank screen when starting Insync on your F40 machine?

1 Like
#7

@mia
Hello. I’m not getting any visible screen. Maybe icon on taskbar for couple seconds and then nothing.
When running via terminal, I’m getting identical error like kusi Insync stopped working (NSS version mismatch)

1 Like
#8

@mr-flibble Could you please send your logs.db and out.txt files to support@insynchq.com with the link to this Forums post?

I’ll have this investigated further. Thank you!