Insync Stops syncing

[Tiago_Santos]

Hi,

I’m new here, and i am having some issues with insync.
This week out of nowhere, insync stopped syncing, i went to google drive portal, and there was the files to be synced but in insync theres was nothing, was like the files and folders was exactly the same for 20 hours.
I shutdown insync and started it again, it was searching for changes for a while and then i started syncing, after a few hours later, it happened again.

I check every option i had and nothing, i don’t know where to go from here.

I am running it on a Surface Pro 3 with Win10.

Thanks for you help.
Tiago Santos

[jaduenas]

So sorry for the late response. Can you send in your logs so we can check this out?

How to find the log files

Tray icon is visible Click on the [image] in your tray menu. Click on the ellipsis to show the support center directory [ellipses] Go to support and click on locate logs - We’ll need the logs.db and out.txt files for investigation [4 locate] Tray icon is not visible The following directories contain logs.db and out.txt: Windows %appdata%\Insync You can copy and paste this path directly into Explorer’s address bar, and it will automatically open the folder containing the logs. M…

send it to support@insynchq.com