Insync stuck in syncing. No progress

Bugs and issues
1

dpkg-query -l | grep insync
ii insync 1.5.7.37371-artful amd64 Google Drive sync and backup with multiple account support

Is my release.

I am on Ubuntu 18.04.3

I synced one directory that was roughly a gig.

I have a larger directory to sync. It is stuck. It transferred 60 k and is doing nothing.

I cannot get it to do anything. I have removed and re-installed. After a trivial amount of files, it goes grey on my screen and does nothing.

What can i do, I had almost 900 gigs synced and then this happened. I removed everything and cannot get my data to transfer back.

I copied off the .config/Insync directory and I wanted to add it to this post, but I do not see a way

2

Hi @Scott_Streit so sorry for the late reply. Can you confirm if you synced it to an existing local folder?

3

I paid for the 3.0.x and it fixed the problem. I had to resync everything

2 Likes
4

I have the same problem… Insync stuck eternally. No files synced at all… Too slow.
I was using Linux Mint and now I am using Linux MX 19.2. Same problem on both OS. My account with 360Gb never ends to sync.

1 Like
5

Same problem here. I´m using Linux Mint 20, Xubuntu 20.04 and Windows 10 and having the same issue in all of them.

1 Like
6

Same here. Insync 3.2.1 on Ubuntu 18.04 is stuck scanning a single folder and no syncing is happening causing high CPU usage, high core temperature and high fan RPM.

7

Hi! Could you try to remove and re-add your account and let me know how it goes? To know how to remove your account, visit this Help Article.

8

I have done that. No effect

9

Ubuntu 18.04. Tried this several times. Insync was scanning for couple of hours - then run out of memory and crashed. Previous to 3.2.1 it wasn’t crashing at least :confused:

1 Like
10

Hi! Could you send your logs.db and out.txt to support@insynchq.com with the link to this post?

11

Same problem. In my case with Linux MX 19.2 and
dpkg-query -l | grep insync
ii insync 3.2.1.40839-buster amd64 Sync all your Google Drive & OneDrive accounts to your local filesystem

12

Hi. Where can i find these files? I’m using Linux Mint 20.

13

Any change to someone? Here, sometimes when i boot my pc, it downloads my files. However, after that, keep “scanning” and don’t download or upload anything else. Now i’m using version 3.2.6.40863-focal on a Linux Mint 20 XFCE Desktop and a Notebook, and a Linux Mint 20 Cinnamon on a notebook. I’ve tried with Ubuntu too, but didn’t work either. Unfortunately, 'm about to change to OpenDrive.

14

Hi! We’re prioritizing this issue-- could you send your logs.db and out.txt files to support@insynchq.com with the link to this post? It does seem like it’s more commonly experienced by Linux users so we’ll look into that as well.

15

Hi, Miamoran. I’ve already done. “Mara” answered me. Right now the app is working without problems, but it is “when it wants”.