Insync won't launch on Linux Mint 22.2 [FIXED]

Bugs and issues Linux
1

Just happened to notice that Insync isn’t running and won’t start. Uninstalled and reinstalled Insync, no luck. Any help is appreciated.

insync start --no-daemon
Gtk-Message: 19:06:47.060: Failed to load module "xapp-gtk3-module"
/usr/lib/x86_64-linux-gnu/gvfs/libgvfscommon.so: undefined symbol: g_task_set_static_name
Failed to load module: /usr/lib/x86_64-linux-gnu/gio/modules/libgvfsdbus.so
qt.glx: qglx_findConfig: Failed to finding matching FBConfig for QSurfaceFormat(version 2.0, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize -1, redBufferSize 1, greenBufferSize 1, blueBufferSize 1, alphaBufferSize -1, stencilBufferSize -1, samples -1, swapBehavior QSurfaceFormat::SingleBuffer, swapInterval 1, colorSpace QSurfaceFormat::DefaultColorSpace, profile  QSurfaceFormat::NoProfile)
qt.glx: qglx_findConfig: Failed to finding matching FBConfig for QSurfaceFormat(version 2.0, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize -1, redBufferSize 1, greenBufferSize 1, blueBufferSize 1, alphaBufferSize -1, stencilBufferSize -1, samples -1, swapBehavior QSurfaceFormat::SingleBuffer, swapInterval 1, colorSpace QSurfaceFormat::DefaultColorSpace, profile  QSurfaceFormat::NoProfile)
Could not initialize GLX
Aborted (core dumped)

lsb_release -a
No LSB modules are available.
Distributor ID:	Linuxmint
Description:	Linux Mint 22.2
Release:	22.2
Codename:	zara

apt-cache policy insync
insync:
  Installed: 3.9.6.60027-jammy
  Candidate: 3.9.6.60027-jammy
  Version table:
 *** 3.9.6.60027-jammy 500
        500 http://apt.insync.io/mint virginia/non-free amd64 Packages
        100 /var/lib/dpkg/status
1 Like
2

Getting the same on Linux Mint 22.1. Worked fine last week so not sure what’s going on.

paul@workpc:~$ insync start --no-daemon
Gtk-Message: 10:23:20.284: Failed to load module "xapp-gtk3-module"
qt.glx: qglx_findConfig: Failed to finding matching FBConfig for QSurfaceFormat(version 2.0, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize -1, redBufferSize 1, greenBufferSize 1, blueBufferSize 1, alphaBufferSize -1, stencilBufferSize -1, samples -1, swapBehavior QSurfaceFormat::SingleBuffer, swapInterval 1, colorSpace QSurfaceFormat::DefaultColorSpace, profile  QSurfaceFormat::NoProfile)
qt.glx: qglx_findConfig: Failed to finding matching FBConfig for QSurfaceFormat(version 2.0, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize -1, redBufferSize 1, greenBufferSize 1, blueBufferSize 1, alphaBufferSize -1, stencilBufferSize -1, samples -1, swapBehavior QSurfaceFormat::SingleBuffer, swapInterval 1, colorSpace QSurfaceFormat::DefaultColorSpace, profile  QSurfaceFormat::NoProfile)
Could not initialize GLX
Aborted (core dumped)

paul@workpc:~$ uname -a
Linux workpc 6.8.0-78-generic #78-Ubuntu SMP PREEMPT_DYNAMIC Tue Aug 12 11:34:18 UTC 2025 x86_64 x86_64 x86_64 GNU/Linux
paul@workpc:~$ cat /etc/os-release 
NAME="Linux Mint"
VERSION="22.1 (Xia)"
ID=linuxmint
ID_LIKE="ubuntu debian"
PRETTY_NAME="Linux Mint 22.1"
VERSION_ID="22.1"
HOME_URL="https://www.linuxmint.com/"
SUPPORT_URL="https://forums.linuxmint.com/"
BUG_REPORT_URL="http://linuxmint-troubleshooting-guide.readthedocs.io/en/latest/"
PRIVACY_POLICY_URL="https://www.linuxmint.com/"
VERSION_CODENAME=xia
UBUNTU_CODENAME=noble

paul@workpc:~$ apt-cache policy insync
insync:
  Installed: 3.9.6.60027-jammy
  Candidate: 3.9.6.60027-jammy
  Version table:
 *** 3.9.6.60027-jammy 100
        100 /var/lib/dpkg/status


paul@workpc:~$ ls -la /usr/lib/x86_64-linux-gnu/gtk-3.0/modules/libxapp-gtk3-module.so
-rw-r--r-- 1 root root 14328 Jan  6  2025 /usr/lib/x86_64-linux-gnu/gtk-3.0/modules/libxapp-gtk3-module.so


paul@workpc:~$ sha256sum /usr/lib/x86_64-linux-gnu/gtk-3.0/modules/libxapp-gtk3-module.so
ae629cf990b3e52391db55307145cade5de2ebe4f3ad064b4454b521e8c8c288  /usr/lib/x86_64-linux-gnu/gtk-3.0/modules/libxapp-gtk3-module.so
3

Found a fix.

run this:

export QT_XCB_GL_INTEGRATION=none

then

insync start
2 Likes
4

Thank you for sharing the fix, @psx !

I’ve alerted our engineers regarding this so we can fix it asap.

1 Like
5

Our repositories have been updated :white_heart: Thank you for your patience!

1 Like
6

Updated to insync (3.9.6.60027-noble) from (3.9.6.60027-jammy) and it works great! Thanks Mia

1 Like
7

Same problem here. I had to reinstall Insync (without removing the ‘old’ version, same version number) to fix it.